Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Television stopped working 14 months after purchase
Claim allowed in partSummary
Price paid: $688.70
Claim for $1,562.27
Unspecified claim
Amount awarded
$862.27
- $688.70 for reimbursement of purchase price
- $39.95 for cost of estimate
- $33.62 for mailing costs
- $100 for inconvenience
Full judgment (in French only)
March 2021
Television with ghost images and green bars soon after purchase
Claim allowed in partSummary
Purchase price: $2,881.02
Claim for $2,881.02
For reimbursement of purchase price
Amount awarded
$606.65
As reduction in sales price, taking into account compensation of $1,100 already received from extended warranty provider
Full judgment (in French only)
Bourdages c. LG Électroniques Canada inc.
August 2020
Television stopped working after 17 months of use
Claim allowed in partSummary
Purchase price: unspecified
Unspecified
Amount awarded
$400
For partial reimbursement of purchase price
Full judgment (in French only)
Gilbert c. Curtis international ltée
March 2020
Television stopped working 13 months after purchase
Claim allowed in partSummary
Purchase price: $687.55
Unspecified
Amount awarded
$550
For partial reimbursement of purchase price
Full judgment (in French only)
Giguère c. Curtis International Ltd.
December 2019
Television stopped working 4½ years after purchase
Claim allowed in partSummary
Price paid: $853.68
Claim of $1,215.85
- $840 for repair costs;
- $46 for evaluation fee;
- $29.85 for estimate fee;
- $300 for inconvenience suffered.
Amount awarded
$507.32
- $307.32 for reimbursement of depreciated purchase price;
- $200 for inconvenience suffered.
Full judgment (in French only)
Lapierre c. Samsung Electronics Canada
May 2019
Television that did not work properly approximately 2 and a half years after purchase
Claim allowed in partSummary
Purchase price: $1,149.74
Claim for $2,000
- $1,149 for reimbursement of purchase price;
- $75 for inspection fees;
- $776 for the loss of use of the television and inconvenience suffered.
Amount awarded
$935
- $860 for partial reimbursement of the purchase price;
- $75 for inspection fees.
Full judgment (in French only)
April 2018
Television stopped working after less than 2 1/2 years of use
Claim allowed in partSummary
Purchase price: $1,198.57
Claim for $2,294.82
- $1,198.57 for reimbursement of purchase price;
- $86.25 for repair costs;
- $1,000 in exemplary damages;
- $10 for formal notice charges.
Amount awarded
$1,294.82
- $1,198.57 for reimbursement of purchase price;
- $86.25 for repair costs;
- $10 for formal notice charges.
Full judgment (in French only)
Auclair c. Toshiba of Canada Ltd.
January 2018
Electric projection screen of home theatre system stopped working 15 months after purchase
Claim allowed in partSummary
Purchase price: not specified
Claim for $836.61
Amount awarded
$586.61
- $261.91 for removal and replacement of screen;
- $24.70 for sending demand letter;
- $300 for inconvenience suffered.
Full judgment (in French only)
Bilodeau c. Groupe Kebecson inc.
November 2017
Television stopped working after 14 months of use
Claim allowed in partSummary
Purchase price: television obtained free of charge with subscription to telecommunications plan
Claim for $996.18
Cost of repair or reimbursement of the television
Amount awarded
$736.02
- $689.84 for cost of a new television;
- $46.18 for estimate of repair costs.
Full judgment (in French only)
Bujold c. LG Electronics Canada inc.
April 2017
Television stopped working 16 months after purchase
Claim allowedSummary
Purchase price: $4,193.34
Application to cancel the sale
Amount awarded
$4,193.34
Reimbursement of purchase price
Full judgment (in French only)
Leduc c. Panasonic Canada inc.
September 2016
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : June 27, 2023
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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