Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Refrigerator shelves broke less than 2 years after sale
Claim allowed in partSummary
Price paid: $1,148.60
Claim for $1,233.79
Unspecified amount
Amount awarded
$862.31
- $804.02 for partial reimbursement of sales price
- $58.29 for cost of repairs
Full judgment (in French only)
Boivin c. KD Électroménagers (Lévesque Électroménagers)
April 2021
Freezer stopped working approximately 5 ½ years after purchase
Claim allowed in partSummary
Price paid: unspecified
Claim for $1,860.01
- For reimbursement of purchase price
- For loss of food
Amount awarded
$1,573.34
- $573.34 in reduction of sales price
- $1,000 for loss of food
Full judgment (in French only)
Lemieux c. Electrolux Canada Corp.
March 2021
Refrigerator stopped working after 6½ years
Claim allowed in partSummary
Purchase price: $1,399.99
Claim for $1,806.05
Unspecified
Amount awarded
$1,218.32
- $758.33 for loss of use of refrigerator
- $209.99 for reimbursement of maintenance plan
- $250 for inconvenience suffered, loss of food and time, cost of repairs and technician’s visit
Full judgment (in French only)
Claveau c. Samsung Electronics Canada Inc.
March 2020
Refrigerator stopped working 6½ years after purchase
Claim allowedSummary
Purchase price: $1,193
Claim for $760.88
- $461.88 for cost of repairs
- $299 in damages
Amount awarded
$760.88
Full judgment (in French only)
Nolet c. LG Électroniques Canada inc.
February 2020
Refrigerator stopped working 4 months after purchase
Claim allowed in partSummary
Purchase price: $974.93
Claim for cancellation of sale and damages
- $974.93 for reimbursement of sales price
- $175 for reimbursement of used freezer
- $58 for loss of food
- $1,000 for inconvenience suffered
- $1 per day for storage charges
Amount awarded
$1,474.93
- $974.93 for reimbursement of purchase price
- $500 for all damages suffered
Full judgment (in French only)
January 2020
Refrigerator stopped working approximately 2 years after purchase
Claim allowed in partSummary
Price paid: $3,759.68
Claim for $5,690.15
Unspecified amount
Amount awarded
$5,656.80
- $3,759.68 to reimburse price paid;
- $1,397.12 for repair costs;
- $500 for loss of food.
Full judgment (in French only)
Bergeron c. LG Electronics Canada Inc.
August 2019
Refrigerator’s cooling mechanism and water distributor stopped working correctly 5 months after purchase
Claim allowed in partSummary
Price paid: $2,374.89
Claim for $3,069.71
Reimbursement of sales price and cost of extended warranty
Amount awarded
$3,031.47
- $2,776.48 to reimburse sales price;
- $254.99 to reimburse cost of extended warranty.
Full judgment (in French only)
Tardif c. Spécialistes de l'électroménager de l'Estrie
May 2019
Refrigerator broke and needed repair after 5 years and 7 months of use
Claim allowed in partSummary
Price paid: $1,698 plus tax
Claim for $1,379
- $357.92 for cost of repairs;
- $40 for sending of formal notices;
- $250 for loss of food;
- $700 for loss of use of refrigerator and in punitive damages.
Amount awarded
$997.92
- $357.92 to reimburse cost of repairs;
- $40 for costs of sending formal notices;
- $250 for loss of food;
- $350 for inconvenience suffered.
Full judgment (in French only)
Champagne c. Groupe BMTC inc. (Brault & Martineau)
May 2019
Refrigerator stopped working 14 months after purchase
Claim allowed in partSummary
Price paid: $1,720
Claim for $3,950
- $1,720 to reimburse cost of refrigerator;
- $1,450 to reimburse cost of range;
- $600 to reimburse cost of dishwasher;
- $130 for delivery costs.
Amount awarded
$1,600
To reimburse sales price of refrigerator
Full judgment (in French only)
Saulnier c. Econoplus Électroménager
April 2019
Compressor of refrigerator stopped working nearly 3 years after purchase
Claim allowed in partSummary
Price paid: $2,475
Claim for $4,394.93
- $2,475 to reimburse price paid;
- $206.94 to purchase mini-refrigerator;
- $400.86 for loss of half-days of leave from work;
- $600 for loss of food;
- $12.13 for costs of sending formal notice;
- $700 for inconvenience suffered.
Amount awarded
$1,881.36
- $1,172.66 for estimated cost of repairs;
- $97.17 for cost of service call;
- $350 for loss of food;
- $250 for inconvenience suffered;
- $12.13 for costs of sending formal notice.
Full judgment (in French only)
Cloutier c. LG Électroniques Canada inc.
March 2019
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : October 12, 2023
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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