Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled. 

Cautionary note

These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer. 

Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the  item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.  

Exemples of judgments

Refrigerator stopped working 6½ years after purchase

Claim allowed

Summary

Purchase price: $1,193

Claim for $760.88

  • $461.88 for cost of repairs
  • $299 in damages

Amount awarded

$760.88

Full judgment (in French only)

Nolet c. LG Électroniques Canada inc.

February 2020

Refrigerator stopped working 4 months after purchase

Claim allowed in part

Summary

Purchase price: $974.93

Claim for cancellation of sale and damages

  • $974.93 for reimbursement of sales price
  • $175 for reimbursement of used freezer
  • $58 for loss of food
  • $1,000 for inconvenience suffered
  • $1 per day for storage charges

Amount awarded

$1,474.93

  • $974.93 for reimbursement of purchase price
  • $500 for all damages suffered

Full judgment (in French only)

Soucy c. Brick

January 2020

Refrigerator stopped working approximately 2 years after purchase

Claim allowed in part

Summary

Price paid: $3,759.68

Claim for $5,690.15

Unspecified amount

Amount awarded

$5,656.80

  • $3,759.68 to reimburse price paid;
  • $1,397.12 for repair costs;
  • $500 for loss of food.

Full judgment (in French only)

Bergeron c. LG Electronics Canada Inc.

August 2019

Refrigerator’s cooling mechanism and water distributor stopped working correctly 5 months after purchase

Claim allowed in part

Summary

Price paid: $2,374.89

Claim for $3,069.71

Reimbursement of sales price and cost of extended warranty

Amount awarded

$3,031.47

  • $2,776.48 to reimburse sales price;
  • $254.99 to reimburse cost of extended warranty.

Full judgment (in French only)

Tardif c. Spécialistes de l'électroménager de l'Estrie

May 2019

Refrigerator broke and needed repair after 5 years and 7 months of use

Claim allowed in part

Summary

Price paid: $1,698 plus tax

Claim for $1,379

  • $357.92 for cost of repairs;
  • $40 for sending of formal notices;
  • $250 for loss of food;
  • $700 for loss of use of refrigerator and in punitive damages.

Amount awarded

$997.92

  • $357.92 to reimburse cost of repairs;
  • $40 for costs of sending formal notices;
  • $250 for loss of food;
  • $350 for inconvenience suffered.

Full judgment (in French only)

Champagne c. Groupe BMTC inc. (Brault & Martineau)

May 2019

Refrigerator stopped working 14 months after purchase

Claim allowed in part

Summary

Price paid: $1,720

Claim for $3,950

  • $1,720 to reimburse cost of refrigerator;
  • $1,450 to reimburse cost of range;
  • $600 to reimburse cost of dishwasher;
  • $130 for delivery costs.

Amount awarded

$1,600

To reimburse sales price of refrigerator

Full judgment (in French only)

Saulnier c. Econoplus Électroménager

April 2019

Compressor of refrigerator stopped working nearly 3 years after purchase

Claim allowed in part

Summary

Price paid: $2,475

Claim for $4,394.93

  • $2,475 to reimburse price paid;
  • $206.94 to purchase mini-refrigerator;
  • $400.86 for loss of half-days of leave from work;
  • $600 for loss of food;
  • $12.13 for costs of sending formal notice;
  • $700 for inconvenience suffered.

Amount awarded

$1,881.36

  • $1,172.66 for estimated cost of repairs;
  • $97.17 for cost of service call;
  • $350 for loss of food;
  • $250 for inconvenience suffered;
  • $12.13 for costs of sending formal notice.

Full judgment (in French only)

Cloutier c. LG Électroniques Canada inc.

March 2019

Refrigerator with defective compressor approximately 3 years after purchase

Claim allowed in part

Summary

Price paid: $2,379.92

Unspecified

Amount awarded

$1,267.13

Estimated cost of repairs

Full judgment (in French only)

Chouinard c. LG Électronics Canada inc.

January 2019

Used refrigerator stopped working 1 year after purchase

Claim allowed in part

Summary

Price: $375

Unspecified

Amount awarded

$847.09

  • $747.09 for cost of repairs;
  • $100 for inconvenience suffered.

Full judgment (in French only)

Laporte c. Électro Dépôt

January 2019

Refrigerator with an ice making system and a cold water dispenser whose valve burst a little less than three years after purchase

Claim allowed

Summary

Purchase price: unspecified

Claim for $19,900

For water damage

Amount awarded

$19,900

Full judgment (in French only)

La Capitale assurances générales inc. c. Meubles Gélinas (1985) inc.

November 2018

Continuing your search

You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).

Last update : October 12, 2023

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.