Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled. 

Cautionary note

These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer. 

Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the  item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.  

Exemples of judgments

Congélateur qui ne fonctionne qu’à 25 % 7 ans après l’achat

Demande accueillie en partie

Summary

Prix payé : 816,30 $

Réclamation de 5 000 $

Réclamation non précisée

Amount awarded

1 500 $

En remboursement du prix de vente, pour l’inflation et les inconvénients subis

Full judgment (in French only)

Gaudreault c. Société Electrolux Canada

August 2022

Réfrigérateur qui a cessé de fonctionner 9 ans après l’achat

Demande accueillie en partie

Summary

Prix payé : 1 954,56 $

Réclamation de 1 954,56 $

En remboursement du prix de vente

Amount awarded

700 $

  • 600 $ pour la valeur dépréciée du réfrigérateur,
  • 100 $ pour les inconvénients subis.

Full judgment (in French only)

Mathé c. LG Canada

April 2022

Réfrigérateur qui a cessé de fonctionner moins de 7 ans après l’achat

Demande accueillie en partie

Summary

Prix payé : 3 001,99 $

Réclamation de 3 301,99 $

  • 3 001,99 $ en remboursement du prix de vente,
  • 300 $ pour la perte de jouissance du réfrigérateur et pour les inconvénients subis.

Amount awarded

2 221,28 $

  • 1 921,28 $ en diminution du prix de vente,
  • 300 $ pour la perte de jouissance du réfrigérateur et pour les inconvénients subis.

Full judgment (in French only)

Giroux c. Entrepôt The Brick

March 2022

Réfrigérateur qui a cessé de fonctionner 5 ans et demi après l’achat

Demande accueillie en partie

Summary

Prix payé : 2 989,34 $

Réclamation de 4 000 $

  • 2 000 $ pour l’achat d’un nouveau réfrigérateur,
  • 300 $ pour la perte de denrées,
  • 50 $ pour le remplacement d’un tuyau,
  • 500 $ pour les coûts de réparation,
  • 550 $ pour l’achat d’un réfrigérateur et d’un congélateur d’appoint,
  • 500 $ pour la perte de temps et de salaire,
  • 100 $ pour les frais judiciaires.

Amount awarded

2 282,03 $

  • 1 195,74 $ à titre de valeur résiduelle du réfrigérateur,
  • 300 $ pour la perte de denrées,
  • 286,29 $ pour les coûts de réparation,
  • 500 $ pour la perte de temps et de salaire.

Full judgment (in French only)

Koukouchkine c. LG Électroniques Canada inc.

March 2022

Refrigerator stopped working 7 years after purchase

Claim allowed in part

Summary

Price paid: $2,199.99

Claim for almost $10,000

Unspecified claim

Amount awarded

$1,709.93

  • $1,265 for reimbursement of purchase price
  • $344.93 for cost of repairs
  • $100 for loss of food

Full judgment (in French only)

Landry c. LG Electronics Canada Inc.

October 2021

Refrigerator that never worked since purchase

Claim allowed in part

Summary

Price paid: $321.93

Claim for $921.93

  • $321.93 for reimbursement of sale price
  • $200 for inconvenience
  • $400 for loss of food

Amount awarded

$721.93

  • $321.93 for reimbursement of sale price
  • $200 for inconvenience
  • $200 for loss of food

Full judgment (in French only)

Bédard c. Bobby Croteau Meubles

September 2021

Refrigerator stopped working 2 years after purchase

Claim allowed in part

Summary

Price paid: $1,099

Claim for $1,249.99

  • $879.20 for partial reimbursement of sale price
  • $209.99 for cost of extended warranty
  • $49.99 for delivery charges

Amount awarded

$879.20

For partial reimbursement of sale price

Full judgment (in French only)

Prest c. Brick Warehouse (Brick)

June 2021

Refrigerator shelves broke less than 2 years after sale

Claim allowed in part

Summary

Price paid: $1,148.60

Claim for $1,233.79

Unspecified amount

Amount awarded

$862.31

  • $804.02 for partial reimbursement of sales price
  • $58.29 for cost of repairs

Full judgment (in French only)

Boivin c. KD Électroménagers (Lévesque Électroménagers)

April 2021

Freezer stopped working approximately 5 ½ years after purchase

Claim allowed in part

Summary

Price paid: unspecified

Claim for $1,860.01

  • For reimbursement of purchase price
  • For loss of food

Amount awarded

$1,573.34

  • $573.34 in reduction of sales price
  • $1,000 for loss of food

Full judgment (in French only)

Lemieux c. Electrolux Canada Corp.

March 2021

Refrigerator stopped working after 6½ years

Claim allowed in part

Summary

Purchase price: $1,399.99

Claim for $1,806.05

Unspecified

Amount awarded

$1,218.32

  • $758.33 for loss of use of refrigerator
  • $209.99 for reimbursement of maintenance plan
  • $250 for inconvenience suffered, loss of food and time, cost of repairs and technician’s visit

Full judgment (in French only)

Claveau c. Samsung Electronics Canada Inc.

March 2020

Continuing your search

You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).

Last update : October 12, 2023

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.