Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled. 

Cautionary note

These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer. 

Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the  item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.  

Exemples of judgments

Used refrigerator stopped working 10 days after delivery

Claim allowed in part

Summary

Purchase price: $620

Application to cancel the sale and for damages

Unspecified claim

Amount awarded

$1,007.65

  • $620 for reimbursement of purchase price
  • $150 for the loss of food
  • $140 for storage costs
  • $97.65 for expert fees

Full judgment (in French only)

Boisvert c. Excellent Électro inc.

January 2023

Refrigerator with rust stains in the year after it was purchased

Claim allowed

Summary

Purchase price: $1,838.45

Claim for $1,872.85

  • $1,838.45 for reimbursement of sales price
  • $34.40 for the cost of photos and sending formal notices

Amount awarded

$1,872.85

Full judgment (in French only)

Potvin c. General Electric Canada

September 2022

Freezer working at only 25% capacity 7 years after purchase

Claim allowed in part

Summary

Purchase price: $816.30

Claim for $5,000

Unspecified claim

Amount awarded

$1,500

For reimbursement of sales price, inflation, and inconvenience suffered

Full judgment (in French only)

Gaudreault c. Société Electrolux Canada

August 2022

Refrigerator stopped working less than 3 years after purchase

Claim allowed in part

Summary

Purchase price: $2,529.44

Claim for $3,329.44

Unspecified claim

Amount awarded

$2,223.55

  • $2,023.55 for the depreciated value of the good
  • $200 for the loss of food, inconvenience suffered, and cost of a technician

Full judgment (in French only)

Dallaire c. LG Électronique Canada inc.

April 2022

Refrigerator stopped working 9 years after purchase

Claim allowed in part

Summary

Purchase price: $1,954.56

Claim for $1,954.56

For reimbursement of sales price

Amount awarded

$700

  • $600 for the depreciated value of the refrigerator
  • $100 for inconvenience suffered

Full judgment (in French only)

Mathé c. LG Canada

April 2022

Refrigerator stopped working less than 7 years after purchase

Claim allowed in part

Summary

Purchase price: $3,001.99

Claim for $3,301.99

  • $3,001.99 for reimbursement of sales price
  • $300 for loss of use of the refrigerator and for inconvenience suffered

Amount awarded

$2,221.28

  • $1,921.28 reduction in the sales price
  • $300 for loss of use of the refrigerator and for inconvenience suffered

Full judgment (in French only)

Giroux c. Entrepôt The Brick

March 2022

Refrigerator stopped working 5 and a half years after purchase

Claim allowed in part

Summary

Purchase price: $2,989.34

Claim for $4,000

  • $2,000 for the cost of a new refrigerator
  • $300 for the loss of food
  • $50 to replace a hose
  • $500 for the cost of repairs,
  • $550 to purchase a temporary refrigerator and freezer
  • $500 for the loss of time and salary
  • $100 for legal costs

Amount awarded

$2,282.03

  • $1,195.74 for the residual value of the refrigerator
  • $300 for the loss of food
  • $286.29 for the cost of repairs
  • $500 for the loss of time and salary

Full judgment (in French only)

Koukouchkine c. LG Électroniques Canada inc.

March 2022

Refrigerator stopped working 7 years after purchase

Claim allowed in part

Summary

Price paid: $2,199.99

Claim for almost $10,000

Unspecified claim

Amount awarded

$1,709.93

  • $1,265 for reimbursement of purchase price
  • $344.93 for cost of repairs
  • $100 for loss of food

Full judgment (in French only)

Landry c. LG Electronics Canada Inc.

October 2021

Refrigerator that never worked since purchase

Claim allowed in part

Summary

Price paid: $321.93

Claim for $921.93

  • $321.93 for reimbursement of sale price
  • $200 for inconvenience
  • $400 for loss of food

Amount awarded

$721.93

  • $321.93 for reimbursement of sale price
  • $200 for inconvenience
  • $200 for loss of food

Full judgment (in French only)

Bédard c. Bobby Croteau Meubles

September 2021

Refrigerator stopped working 2 years after purchase

Claim allowed in part

Summary

Price paid: $1,099

Claim for $1,249.99

  • $879.20 for partial reimbursement of sale price
  • $209.99 for cost of extended warranty
  • $49.99 for delivery charges

Amount awarded

$879.20

For partial reimbursement of sale price

Full judgment (in French only)

Prest c. Brick Warehouse (Brick)

June 2021

Continuing your search

You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).

Last update : October 12, 2023

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.