Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled. 

Cautionary note

These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer. 

Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the  item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.  

Exemples of judgments

Asphalt shingles deteriorated 16 years after installation

Claim dismissed

Summary

Purchase price: unspecified

Claim for $1,200 (unspecified reason)

Amount awarded

$0

Full judgment (in French only)

Bouchard c. Gravel et Gravel inc.

May 2015

Wooden kitchen cabinets coated with thermoplastic degraded six years after purchase

Claim allowed

Summary

Purchase price: unspecified

Claim for $6,785

For replacement of cabinets

Amount awarded

$6,785

Full judgment (in French only)

Grenon c. Construction Jean-François Toulouse inc.

May 2015

Roof shingles cracked and warped 12 years after installation

Claim allowed in part

Summary

Purchase price: unspecified

Claim for $7,000

Amount awarded

$5,000

For replacement cost taking into account a depreciation of approximately 60%

Full judgment (in French only)

Bourdeau c. Industries Iko ltée

April 2015

Thermal panes in windows needed replacement 15 years after purchase

Claim dismissed

Summary

Purchase price unspecified

Claim for $2,979.86 

For replacement of thermal panes

Amount awarded

$0

Full judgment (in French only)

Desrochers c. Isothermic inc.

February 2015

Porcelain ceramic tiles became foggy shortly after installation

Claim allowed in part

Summary

Purchase price: $1,143.90 plus taxes

Claim for $6,370.15 

Amount awarded

$3,411.85

  • $1,315.20 for reimbursement of purchase price;
  • $565.81 for adhesive and various accessories;
  • $1,070.94 for installation;
  • $459.90 for removal and reinstallation of the woodwork.

Full judgment (in French only)

Tessier c. 9182-2049 Québec inc. (Entrepôt du couvre-plancher

January 2015

Thermal panes in windows needed be replacement ten to twelve years after installation

Claim dismissed

Summary

Purchase price: unspecified

Claim for $4,984 

For replacement of thermal panes

Amount awarded

$0

Full judgment (in French only)

Pontbriand c. Aluminart Architectural inc.

January 2015

Chaises et table de cuisine qui se sont détériorées moins d’un an après l’achat

Demande accueillie

Summary

Prix payé : 1 854,55 $

Réclamation de 1 854,55 $

En remboursement du prix de vente

Amount awarded

1 854,55 $

Full judgment (in French only)

Lapierre-Voiselle c. Meubles Ashley Homestore

February 2024

Continuing your search

You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).

Last update : October 12, 2023

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.