If negotiating with a merchant and sending a formal notice have not solved your problem, you can file a complaint with the small claims court.

What is small claims court?

The Small Claims Court Division of the Court of Québec hears cases in which the amounts claimed do not exceed $15,000. When you appear before the small claims court, you must represent yourself, without the help of a lawyer.

If your claim is just over $15,000, you can lower it to $15,000 to file a complaint with the small claims court.

To claim an amount higher than $15,000, you must take your case to the Civil Division of the Court of Québec.

Procedure to file a complaint with the small claims court

To learn more about filing a complaint with the small claims court and to get details about each step of the process, visit the Justice Québec website, which, among other things, provides a small claims court application form. You can use this form to formalize your request.

Preparation

To help you prepare your case, you can also consult:

Moreover, Community Justice Centres offer information sessions to help you prepare your case. Consult their calendar for more information.

To consult judgments that have been rendered in cases similar to yours, consult the Société québécoise d'information juridique website.

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Last update : April 17, 2019

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.