Have you purchased a weight loss product online? If the merchant fails to respect certain obligations, you can cancel your purchase free of charge. This would be the case, for example, if the merchant does not deliver the product within the agreed-upon time frame. You have to act quickly, however, because the prescribed deadlines are short.

To find out more about the situations in which you can cancel your purchase, go to the Conditions to cancel an online purchase page.

Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.