Business practices that are misleading or give you false hope to get you to buy are illegal. They are prohibited regardless of the medium: poster, sign, website, advertisement, commercial, salesperson, etc.

For example, a massage clinic that advertises that you will no longer suffer from back pain after 3 treatments must fulfill that promise. The same is true for a beauty salon that claims that your hair will never grow back after 10 laser hair removal sessions.


Has a merchant or its representative given you false or misleading information? You can contact the Office. The Contact us page lists our contact information.

Last update : June 18, 2018

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.