Business practices that are misleading or give you false hope to get you to buy are illegal. They are prohibited regardless of the medium: poster, sign, website, advertisement, commercial, salesperson, etc.

For example, a massage clinic that advertises that you will no longer suffer from back pain after 3 treatments must fulfill that promise. The same is true for a beauty salon that claims that your hair will never grow back after 10 laser hair removal sessions.

Recourse

Has a merchant or its representative given you false or misleading information? You can contact the Office. The Contact us page lists our contact information.


Last update : June 18, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.