Before purchasing a series of care treatments online or by telephone, find out the details of the merchant's offer.

Information the merchant is required to provide

Before making your purchase, the merchant must provide you with the following information:

  • the merchant's name and contact information, including the telephone number, fax number and email address;
  • a detailed description of the services offered;
  • the total amount to be paid, including the cost of the services, other fees that may be added and taxes;
  • the frequency and terms of payment;
  • a description of any additional fees that may be charged;
  • the currency (Canadian dollars, US dollars, etc.) in which the transaction is to be paid;
  • the merchant's cancellation and refund policies.

From the moment you enter into an agreement with the merchant, the merchant has 15 days to send you a written contract that includes the same information, as well as all other mandatory clauses.

Purchase made on a group purchasing website

If you purchase a prepaid card, such as a voucher, that can be redeemed for a care treatment package on a group purchasing website, you are entering into 2 contracts.

The first contract is between you and the company that manages the group purchasing website. This is the purchase contract for the card. The contract must include all the information concerning the purchase of the card, such as the terms and conditions of use.

The second contract is the one provided by the merchant that offers the care treatments. This contract must contain all the mandatory content for a care treatment package contract.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.