When you purchase a package that includes care treatments that will be given over several visits, the establishment that offers these services is required to provide you with a contract. Make sure this contract accurately reflects the merchant's promises to you.

Contents of the treatment package contract

The contract must indicate:

  • the name and address of the establishment;
  • your name and address;
  • the location and date the contract was signed;
  • a description of the services to be provided;
  • the treatment start date;
  • the address where treatments will be given;
  • the number of treatment sessions included in the price;
  • the price of each treatment session;
  • the total amount you will have to pay;
  • the terms of payment;
  • a clause that explains contract cancellation terms. This clause is presented in section 46 of the Regulation respecting the application of the Consumer Protection Act.

The merchant is required to give you a copy of the signed contract, along with a cancellation form. You can use this form if you wish to cancel your contract.

Total amount of the fees

The total amount indicated in the contract must include:

  • the cost of the package;
  • membership, registration, evaluation and administrative fees as well as fees charged to open a file;
  • taxes.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.