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Gouvernement du Québec

Office de la protection du consommateur

Gouvernement du Québec

Office de la protection du consommateur
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  • Home
  • Section dedicated to consumers
    • Information per Good or Service
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    • Surveillance : respect des lois par les commerçants
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    • Enquêtes et autres interventions de l'Office auprès des commerçantsSurveillance : respect des lois par les commerçants
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Section dedicated toconsumers

  • Consumer Goods
    • Furniture
      • Consumer Tips: Before Buying Furniture
      • Delivery Problems
      • Warranties and Damaged Furniture
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranties
        • Planned Obsolescence
        • Availability warranty of parts, services and information required for maintenance or repairs
        • Price of a Repair and Availability of the Required Tools
      • Misleading Advertising or False Information
      • Cancelling a Purchase
      • Other Topics Related to Furniture
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • On Account Purchases
    • Appliances
      • Consumer Tips
        • Before Buying Appliances
        • Before Having Appliances Repaired
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Appliances
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
        • Planned Obsolescence
        • Availability warranty of parts, services and information required for maintenance or repairs
        • Price of a Repair and Availability of the Required Tools
      • Cancelling a Purchase
      • Problems Following Repairs
      • Long-Term Leasing of Appliances
      • Other Topics Related to Appliances
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • Logos and Eco-Labels
    • Small Appliances
      • Consumer Tips
        • Before Buying a Small Appliance
        • Before Having Small Appliances Repaired
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Small Appliances
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
        • Planned Obsolescence
        • Availability warranty of parts, services and information required for maintenance or repairs
        • Price of a Repair and Availability of the Required Tools
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Small Appliances
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
    • Electronic Devices
      • Consumer Tips
        • Before Buying Electronic Devices
        • Before Having Electronic Devices Repaired
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Electronic Device
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
        • Planned Obsolescence
        • Availability warranty of parts, services and information required for maintenance or repairs
        • Price of a Repair and Availability of the Required Tools
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Electronic Devices
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • Cable or Satellite Television Services
        • Cellular and Home Phone Services
        • Logos et écoétiquettes
    • Computers and Tablets
      • Consumer Tips
        • Before Buying a Computer or a Tablet
        • Before Having a Computer or a Tablet Repaired
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Computer or Tablet
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
        • Planned Obsolescence
        • Availability warranty of parts, services and information required for maintenance or repairs
        • Price of a Repair and Availability of the Required Tools
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Computers and Tablets
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • Internet Connection
    • Food and Groceries
      • Pricing Problems
      • Out of Stock Sale Item
      • Exchanges or Refunds
      • Other Topics Related to Food and Groceries
        • Declined Gift or Prepaid Card
        • Weight-loss Products
        • Food Safety, Certification and Origin
        • Logos et écoétiquettes
    • Clothing
      • Warranties Provided by the Law
      • Pricing Error at the Register
      • Out of Stock Sale Clothes and Shoes
      • Exchanges or Refunds
      • Purchases Made Online or by Phone
      • Other Topics Related to Clothing and Shoes
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
        • Logos and Eco-Labels
    • Pets and Pet Accessories
      • Warranties on Pets and Pet Accessories
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty for Accessories
      • Out of Stock Sale Pets and Accessories
      • Pricing Error at the Register
      • Purchases Made Online or by Phone
      • Exchanges or Refunds
      • Other Topics Related to Pets and Pet Accessories
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
AppliancesStoves, refrigerators, washing machines, dishwashers, etc.
  • Appliances
    • Consumer Tips
      • Before Buying Appliances
      • Before Having Appliances Repaired
    • Delivery Problems
    • Misleading Advertising or False Information
    • Warranties and Damaged Appliances
      • Warranties Provided for by Law
      • Merchant or Manufacturer Warranty
      • Additional Warranty
      • Planned Obsolescence
      • Availability warranty of parts, services and information required for maintenance or repairs
      • Price of a Repair and Availability of the Required Tools
    • Cancelling a Purchase
    • Problems Following Repairs
    • Long-Term Leasing of Appliances
    • Other Topics Related to Appliances
      • Rebate Announced After Purchase
      • Declined Gift or Prepaid Card
      • Logos and Eco-Labels

Appliances Consumer Tips

  • Before Buying Appliances »
  • Before Having Appliances Repaired »

Last update : 29 October 2025

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© Government of Québec, 2013-2025

© Government of Québec, 2013-2025

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