About the OfficeConseil consultatif des consommateurs

Role of the Council

The Conseil consultatif des consommateurs:

• allows the Office to consult its partners on:
  • the application and review of laws and regulations under its responsibility,
  • the processing of complaints received from consumers,
  • the education and transmission of information to consumers and merchants,
  • the promotion and development of consumer protection organizations,
  • its mandates of research and monitoring;
• promotes the exchange of ideas and discussions about matters related to consumer protection.

Composition

The Conseil consultatif des consommateurs is made up of 12 members:

• 6 people belonging to Quebec consumer protection bodies and designated by:
  • the Coalition des associations de consommateurs du Québec (CACQ, 2 members),
  • the Union des consommateurs (2 members), and
  • the Office’s board (2 members). The people designated by the council are not part of the two preceding organizations;
• 2 consumer protection experts working in the academic environment and appointed by the board of the Office, these being:
  • an expert in consumer law, and
  • an expert in consumption;
• 4 representatives of the Office, these being:
  • the president,
  • the vice-president,
  • the director of consumer services and administrative surveillance, and
  • the director of legal affairs.

The duration of terms is 2 years, with the possibility of a one-year extension.

Current members

The council is currently made up of the following members:

• Mr. André Allard, Office de la protection du consommateur;
• Mr. Raphaël Amabili-Rivet, Office de la protection du consommateur;
• Ms. Nathalie Champagne, Service d’aide au consommateur de Shawinigan;
• Mr. Denis Falardeau, ACEF de Québec (CACQ);
• Mr. Gary Frost, Office de la protection du consommateur;
• Ms. Marie-Claude Champoux, Office de la protection du consommateur;
• Ms. Yannick Labelle, Union des consommateurs;
• Mr. Pierre-Claude Lafond, Université de Montréal (consumer law expert);
• Ms. Karine Robillard, Option consommateurs;
• Ms. Sonia St-Pierre, ACEF du Grand-Portage (Union des consommateurs);
• Ms. Marie-Édith Trudel, ACEF Rive-Sud de Montréal (CACQ);
• Mr. Saïd Zouiten, Université du Québec à Trois-Rivières.

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