Before coming into effect, all the regulations administered by the Office de la protection du consommateur are introduced as draft regulations. Draft regulations are published in the Gazette officielle du Québec.
Here are the regulations submitted by the Office in the last 3 years.
Regulation to amend the Regulation respecting certain temporary measures for the payment of the duties payable for a travel agent licence, a travel counsellor certificate and a travel agency manager certificate
This regulation aims to extend for one year, until February 28, 2023, the exemption for travel agents, travel counsellors and travel agency managers from having to pay the licence or certificate duties for a period of one year, i.e. from March 1, 2021 to February 28, 2022 inclusive. The president of the Office de la protection du consommateur will then issue and renew the licences and certificates without collecting the duties set forth in the Regulation respecting travel agents. This exemption covers all licences and certificates whose anniversary date is between March 1, 2022 and February 28, 2023 inclusive.
Enacted on February 24, 2022
Coming into force: as of February 24, 2022
Regulation respecting certain temporary measures relating to the Fonds d’indemnisation des clients des agents de voyages
The purpose of this regulation is to allow the Compensation Fund for Customers of Travel Agents to fully reimburse or compensate eligible customers of travel agents who have filed claims since the beginning of the COVID-19 pandemic. As such, given that the estimated total value of the claims filed with the Fund exceeds the 60% threshold currently provided for in the regulation, the compensation ceiling per event has been increased to 75% for eligible claims in connection with COVID-19. In addition, to ensure the sustainability of the Fund, travel agents will be required to once again collect a contribution to the Fund as of November 1, 2021.
Regulatory impact analysis (765.8 KB) (in French only)
Enacted on October 14, 2021
Coming into force: as of October 14, 2021
Regulation respecting certain temporary measures for the payment of the duties payable for a travel agent licence, a travel counsellor certificate and a travel agency manager certificate
This regulation aims to exempt travel agents, travel counsellors and travel agency managers from having to pay the licence or certificate duties for a period of one year, i.e. from March 1, 2021 to February 28, 2022 inclusive. The president of the Office de la protection du consommateur will then issue and renew the licences and certificates without collecting the duties set forth in the Regulation respecting travel agents. This exemption covers all licences and certificates whose anniversary date is between March 1, 2021 and February 28, 2022 inclusive.
Enacted on January 27, 2021
Coming into force: as of March 1, 2021
Amendments to the Regulation respecting the register of prearranged funeral services contracts and prepurchased sepulture contracts
This draft Regulation amends the deadline by which the seller is required to enter into the register information with regard to all contracts in force entered into before the establishment of the register. The amendments also allow the mandatary of the liquidator, successor, mandatary acting under a protection mandate, tutor or curator of the beneficiary to be informed by a seller of the existence of a contract.
Moreover, the establishment of the register will coincide with the coming into force of the draft Regulation on January 18, 2021.
Regulatory impact analysis for this regulation (in French only)
Enacted on December 3, 2020
Coming into force: as of January 18, 2021
Amendments to the Regulation respecting the application of the Act respecting prearranged funeral services and sepultures
The purpose of the amendments is to ensure that purchasers of funeral services and sepultures are better informed, whether the contract is entered into before or after the death of the beneficiary. These amendments are pursuant to the adoption of the Act to amend various legislative provisions concerning consumer protection on June 6, 2018.
This regulation:
- informs signatories to contracts entered into after death that the seller must make available to the public an up-to-date list of the price of each item of goods and each service that the seller offers;
- specifies that contracts entered into after death must follow the same form rules as prearranged funeral services contracts and prepurchased sepulture contracts;
- requires that contracts be drawn up on good quality white paper;
- adds the date of birth to the list of information to be included in prearranged funeral services contracts and prepurchased sepulture contracts;
- provides for additional information to be given to individuals who, on their own behalf, enter into a prearranged funeral services contract or a prepurchased sepulture contract. This information concerns modifications to or termination of the contract and entry of the contract in the register of prearranged funeral services contracts and prepurchased sepulture contracts.
Regulatory impact analysis for this regulation (in French only)
Enacted on March 4, 2020
Coming into force: as of May 6, 2020
Regulation respecting the register of prearranged funeral service contracts and prepurchased sepulture contracts
This regulation creates a register of "prearranged" contracts a person may have entered into before his or her death. The register makes it possible to locate these contracts and thus ensure the final wishes of the deceased are respected. The regulation completes section 7 of the Act to amend various legislative provisions concerning consumer protection, adopted by the National Assembly on June 6, 2018.
This regulation:
- determines which contracts are covered by the register;
- specifies the information that must be entered in the register, the persons who are required to enter this information and the deadline for doing so;
- establishes the fees for entering a contract in the register;
- indicates that the information contained in the register must be up to date, including the date on which the contract was cancelled or fulfilled, and sets the deadlines to update the register accordingly;
- specifies the deadlines to enter information concerning contracts entered into before June 6, 2020 in the register;
- specifies the circumstances in which consultation of the register is mandatory, which persons are authorized to consult the register as well as the information to be provided to persons authorized to receive such information.
Regulatory impact analysis for this regulation (in French only)
Enacted on January 20, 2020
Coming into force: as of June 6, 2020
Last update : February 24, 2022
