Before coming into effect, all the regulations administered by the Office de la protection du consommateur are introduced as draft regulations. Draft regulations are published in the Gazette officielle du Québec.

Here are the regulations submitted by the Office since 2010.

Amendments to the Regulation respecting the application of the Consumer Protection Act, the Regulation respecting travel agents and the Regulation respecting the application of the Act respecting the collection of certain debts

The main objective of these regulations is to complete the provisions of the Consumer Protection Act to essentially modernize the rules that govern consumer credit and to regulate debt settlement service contracts, high-cost credit contracts and loyalty programs, adopted by the National Assembly on November 15, 2017.

Regulation to amend the Regulation respecting the application of the Consumer Protection Act

This regulation:

  • determines the information a merchant must take into account, and the collection methods to respect, to assess a consumer's capacity to reimburse the credit applied for or to fulfill the obligations set forth in a long term lease contract for goods;
  • lists the characteristics of a high-cost credit contract and imposes special obligations on merchants that enter into such contracts, such as calculating a consumer's debt ratio;
  • imposes special obligations on debt settlement service merchants, such as providing a security to the Office de la protection du consommateur, and limiting the charges and professional fees that can be collected from consumers;
  • regulates contracts related to loyalty programs, by establishing the conditions under which such a program can set an expiry date for accumulated exchange units (points, miles, etc.);
  • adds sample contracts to the Regulation that were presented in the Schedules of the Consumer Protection Act, and provides the text of the summary box that must appear on certain contracts and forms related to consumer credit and long-term leasing of goods. 

Regulation to amend the Regulation respecting the application of the Consumer Protection Act (721.4 KB)

Regulatory impact analysis for this regulation (RPC) (1011.4 KB) (in French only)

Enacted on July 3, 2018
Coming into force: as of August 1, 2018

Regulation to amend the Regulation respecting travel agents

This regulation:

  • facilitates access to the Compensation Fund for Customers of Travel Agents and broadens its coverage when customers cannot receive the tourism services for which they have paid;
  • has the effect of suspending the collection of contributions to the Fund;
  • lightens some of the rules to which travel agents and holders of a restricted outfitter's licence are subjected;
  • establishes the rules that apply to holders of a travel agency manager certificate;
  • exempts the following from the obligation to hold a travel agent's licence

    • individuals who organize tourism excursions of no more than 24 hours;
    • educational institutions that organize trips for their students.

Regulation to amend the Regulation respecting travel agents (302.6 KB)

Regulatory impact analysis for this regulation (RAV) (673.6 KB) (in French only)

Enacted on July 3, 2018
Coming into force: as of August 1, 2018

Regulation to amend the Regulation respecting the application of the Act respecting the collection of certain debts

This regulation determines the conditions collection agency representatives must satisfy to obtain the certificate provided for by the Consumer Protection Act, including having passed an examination approved by the Office covering an applicant's knowledge of the rules that apply to debt collection.

Regulation to amend the Regulation respecting the application of the Act respecting the collection of certain debts (254.3 KB)

Regulatory impact analysis for this regulation (RRCC) (479.4 KB) (in French only)

Enacted on July 3, 2018

Amendments to the Regulations respecting the application of the Consumer Protection Act and the Act respecting the collection of certain debts

These regulations:

  • adjust the fees for permits issued by the Office to their actual cost (increase spread over an 8-year period);
  • increase the security amounts provided by itinerant merchants and physical fitness studio operators (increase spread over a 3-year period);
  • simplify the rules that govern itinerant trade without compromising consumer protection.

Regulation to amend the Regulation respecting the application of the Consumer Protection Act (94.3 KB)

Regulation to amend the Regulation respecting the application of the Act respecting the collection of certain debts (79.3 KB)

Regulatory impact assessment (RPC and RRCC) (657.5 KB) (in French only)

Enacted on December 13, 2017
Coming into force: as of January 11, 2018

Amendments to the Regulation respecting the application of the Consumer Protection Act

This regulation, for the most part, concerns road vehicle dealers’ permits and road vehicle recyclers’ permits. In particular, it prescribes:

  • the information that must be provided with an application for the issue or renewal of a permit;
  • the costs (duties) to be paid for these permits;
  • the amounts of the securities and the surety recourse procedure;
  • the conditions under which a dealer or recycler association may act as surety for its members;
  • an exemption for permit holders from the obligation of carrying out road vehicle trade activities exclusively at their place of business, under certain conditions;
  • online payment with a financial institution for all permits issued by the Office.

Regulation to amend the Regulation respecting the application of the Consumer Protection Act

Enacted September 16, 2015
Coming into force: October 19, 2015

Amendments to the Regulation respecting the application of the Consumer Protection Act

This regulation exempts:

  • Non-profit legal persons and cooperatives from paying the duties related to the application for a money lender’s permit when the loan does not exceed $5,000 and the credit rate does not exceed the legal interest rate;
  • Until December 31, 2015, tourism enterprises from the prohibition against providing an expiry date on a prepaid card (gift card) that is usable during an entire determined season exclusively for a determined service that, by its nature, is seasonal;
  • Merchants from the obligation of including the deposit payable for recycling purposes in the advertised price;
  • Merchants from the prohibition to ask for a price higher than the price advertised for goods or services when the consumer:

    • pays cash,
    • and the only difference between the price advertised and the price charged for goods or services is the amount rounded off to the nearest multiple of 5 cents.

This last amendment can be explained by the removal of the penny from circulation.

Regulation to amend the Regulation respecting the application of the Consumer Protection Act (46.7 KB)

Enacted June 5, 2013
Coming into force:  July 4, 2013

Règles de conduite aux commerçants d’automobiles d’occasion

This regulation targets used automobile merchants. It allows them to disclose, outside their establishment, the last 6 digits of the identification numbers of vehicles offered for sale or long-term leasing. As a result, consumers looking for a used automobile can have access to these numbers.

Règlement modifiant le Décret concernant l’application de règles de conduite aux commerçants d’automobiles d’occasion (20.0 KB) (in French)

Enacted November 23, 2011
Coming into force: December 8, 2011

Règlement sur les agents de voyages

Règlement modifiant le Règlement sur les agents de voyages (180.9 KB) (in French)

Enacted June 9, 2010
Coming into force: June 30, 2010

Amendments to the Regulation respecting the application of the Consumer Protection Act

Règlement modifiant le Règlement d’application de la Loi sur la protection du consommateur (152.3 KB) (in French)

Enacted June 9, 2010
Coming into force: June 30, 2010

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Last update : July 18, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.