Before coming into effect, all the regulations administered by the Office de la protection du consommateur are introduced as draft regulations. Draft regulations are published in the Gazette officielle du Québec.

Here are the regulations submitted by the Office in the last 3 years.

Regulation respecting certain temporary measures for the payment of the duties payable for a travel agent licence, a travel counsellor certificate and a travel agency manager certificate

This regulation aims to exempt travel agents, travel counsellors and travel agency managers from having to pay the licence or certificate duties for a period of one year, i.e. from March 1, 2021 to February 28, 2022 inclusive. The president of the Office de la protection du consommateur will then issue and renew the licences and certificates without collecting the duties set forth in the Regulation respecting travel agents. This exemption covers all licences and certificates whose anniversary date is between March 1, 2021 and February 28, 2022 inclusive.

Regulation respecting certain temporary measures for the payment of the duties payable for a travel agent licence, a travel counsellor certificate and a travel agency manager certificate

Enacted on January 27, 2021
Coming into force: as of March 1, 2021

Amendments to the Regulation respecting the register of prearranged funeral services contracts and prepurchased sepulture contracts

This draft Regulation amends the deadline by which the seller is required to enter into the register information with regard to all contracts in force entered into before the establishment of the register. The amendments also allow the mandatary of the liquidator, successor, mandatary acting under a protection mandate, tutor or curator of the beneficiary to be informed by a seller of the existence of a contract.

Moreover, the establishment of the register will coincide with the coming into force of the draft Regulation on January 18, 2021.

Regulation to amend the Regulation respecting the register of prearranged funeral services contracts and prepurchased sepulture contracts

Regulatory impact analysis for this regulation (in French only)

Enacted on December 3, 2020
Coming into force: as of January 18, 2021

Amendments to the Regulation respecting the application of the Act respecting prearranged funeral services and sepultures

The purpose of the amendments is to ensure that purchasers of funeral services and sepultures are better informed, whether the contract is entered into before or after the death of the beneficiary. These amendments are pursuant to the adoption of the Act to amend various legislative provisions concerning consumer protection on June 6, 2018.

This regulation:

  • informs signatories to contracts entered into after death that the seller must make available to the public an up-to-date list of the price of each item of goods and each service that the seller offers;
  • specifies that contracts entered into after death must follow the same form rules as prearranged funeral services contracts and prepurchased sepulture contracts;
  • requires that contracts be drawn up on good quality white paper;
  • adds the date of birth to the list of information to be included in prearranged funeral services contracts and prepurchased sepulture contracts;
  • provides for additional information to be given to individuals who, on their own behalf, enter into a prearranged funeral services contract or a prepurchased sepulture contract. This information concerns modifications to or termination of the contract and entry of the contract in the register of prearranged funeral services contracts and prepurchased sepulture contracts.

Regulation to amend the Regulation respecting the application of the Act respecting prearranged funeral services and sepultures

Regulatory impact analysis for this regulation (in French only)

Enacted on March 4, 2020
Coming into force: as of May 6, 2020

Regulation respecting the register of prearranged funeral service contracts and prepurchased sepulture contracts

This regulation creates a register of "prearranged" contracts a person may have entered into before his or her death. The register makes it possible to locate these contracts and thus ensure the final wishes of the deceased are respected. The regulation completes section 7 of the Act to amend various legislative provisions concerning consumer protection, adopted by the National Assembly on June 6, 2018.

This regulation:

  • determines which contracts are covered by the register;
  • specifies the information that must be entered in the register, the persons who are required to enter this information and the deadline for doing so;
  • establishes the fees for entering a contract in the register; 
  • indicates that the information contained in the register must be up to date, including the date on which the contract was cancelled or fulfilled, and sets the deadlines to update the register accordingly;
  • specifies the deadlines to enter information concerning contracts entered into before June 6, 2020 in the register;
  • specifies the circumstances in which consultation of the register is mandatory, which persons are authorized to consult the register as well as the information to be provided to persons authorized to receive such information.

Regulation respecting the register of prearranged funeral service contracts and prepurchased sepulture contracts

Regulatory impact analysis for this regulation (in French only)

Enacted on January 20, 2020
Coming into force: as of June 6, 2020

Amendments to the Regulation respecting the application of the Consumer Protection Act, the Regulation respecting travel agents and the Regulation respecting the application of the Act respecting the collection of certain debts

The main objective of these regulations is to complete the provisions of the Consumer Protection Act to essentially modernize the rules that govern consumer credit and to regulate debt settlement service contracts, high-cost credit contracts and loyalty programs, adopted by the National Assembly on November 15, 2017.

Regulation to amend the Regulation respecting the application of the Consumer Protection Act

This regulation:

  • determines the information a merchant must take into account, and the collection methods to respect, to assess a consumer's capacity to reimburse the credit applied for or to fulfill the obligations set forth in a long term lease contract for goods;
  • lists the characteristics of a high-cost credit contract and imposes special obligations on merchants that enter into such contracts, such as calculating a consumer's debt ratio;
  • imposes special obligations on debt settlement service merchants, such as providing a security to the Office de la protection du consommateur, and limiting the charges and professional fees that can be collected from consumers;
  • regulates contracts related to loyalty programs, by establishing the conditions under which such a program can set an expiry date for accumulated exchange units (points, miles, etc.);
  • adds sample contracts to the Regulation that were presented in the Schedules of the Consumer Protection Act, and provides the text of the summary box that must appear on certain contracts and forms related to consumer credit and long-term leasing of goods. 

Regulation to amend the Regulation respecting the application of the Consumer Protection Act

Regulatory impact analysis for this regulation (RPC) (in French only)

Enacted on July 3, 2018
Coming into force: as of August 1, 2018

Regulation to amend the Regulation respecting travel agents

This regulation:

  • facilitates access to the Compensation Fund for Customers of Travel Agents and broadens its coverage when customers cannot receive the tourism services for which they have paid;
  • has the effect of suspending the collection of contributions to the Fund;
  • lightens some of the rules to which travel agents and holders of a restricted outfitter's licence are subjected;
  • establishes the rules that apply to holders of a travel agency manager certificate;
  • exempts the following from the obligation to hold a travel agent's licence
    • individuals who organize tourism excursions of no more than 24 hours;
    • educational institutions that organize trips for their students.

Regulation to amend the Regulation respecting travel agents

Regulatory impact analysis for this regulation (RAV) (in French only)

Enacted on July 3, 2018
Coming into force: as of August 1, 2018

Regulation to amend the Regulation respecting the application of the Act respecting the collection of certain debts

This regulation determines the conditions collection agency representatives must satisfy to obtain the certificate provided for by the Consumer Protection Act, including having passed an examination approved by the Office covering an applicant's knowledge of the rules that apply to debt collection.

Regulation to amend the Regulation respecting the application of the Act respecting the collection of certain debts

Regulatory impact analysis for this regulation (RRCC) (in French only)

Enacted on July 3, 2018

Amendments to the Regulations respecting the application of the Consumer Protection Act and the Act respecting the collection of certain debts

These regulations:

  • adjust the fees for permits issued by the Office to their actual cost (increase spread over an 8-year period);
  • increase the security amounts provided by itinerant merchants and physical fitness studio operators (increase spread over a 3-year period);
  • simplify the rules that govern itinerant trade without compromising consumer protection.

Regulation to amend the Regulation respecting the application of the Consumer Protection Act

Regulation to amend the Regulation respecting the application of the Act respecting the collection of certain debts

Regulatory impact assessment (RPC and RRCC) (in French only)

Enacted on December 13, 2017
Coming into force: as of January 11, 2018

 

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Last update : May 3, 2021