Before selling you an additional warranty (also known as an "extended warranty"), merchants are required to inform you about the existing free warranties.

Additional warranty offered in the store

You are in a store and a merchant offers to sell you an additional warranty. Before proposing you purchase this warranty, the merchant must:

  • inform you of the existence and contents of certain legal warranties by reading the following text to you: "The Act provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time." Merchants must also give you a written notice (245.5 KB) that only contains certain mandatory information;
  • verbally inform you of the existence and length of the warranty offered free of charge by the manufacturer, if applicable. At your request, the merchant must also verbally inform you on how you can find out about all of the terms and conditions of this warranty.

Additional warranty offered online

A merchant may offer to sell you an additional warranty online. Before proposing you purchase this warranty, the merchant must:

  • inform you of the existence and contents of certain legal warranties. To do so, the merchant is required to send you a written notice (245.5 KB). This document must only contain the mandatory information, including an indication that the item must be usable in normal use for a reasonable length of time. The notice must be legible and easy for you to keep and print;
  • inform you of the existence and length of the warranty offered free of charge by the manufacturer, if applicable. At your request, the merchant must also inform you on how you can find out about all of the terms and conditions of this warranty. This information must expressly be brought to your attention and be legible.

Additional warranty offered over the phone

A merchant may offer to sell you an additional warranty over the phone. Before proposing you purchase this warranty, the merchant must:

  • inform you of the existence and contents of certain legal warranties by reading the following text to you: "The Act provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time;"
  • verbally inform you of the existence and length of the warranty offered free of charge by the manufacturer, if applicable. At your request, the merchant must also verbally inform you on how you can find out about all of the terms and conditions of this warranty.

If you decide to purchase the additional warranty, the merchant has 15 days following the date of purchase to send you the written notice (245.5 KB) on legal warranties. The notice may be sent in a format other than paper, but it must be legible and easy for you to keep and print. 

Additional warranty offered by mail

A merchant may offer to sell you an additional warranty by mail. Before proposing you purchase this warranty, the merchant must:

  • inform you of the existence and contents of certain legal warranties. To do so, the merchant is required to send you a written notice (245.5 KB). This document must only contain certain mandatory information, including an indication that the item must be usable in normal use for a reasonable length of time. The notice must be legible and easy for you to keep and print;
  • inform you of the existence and length of the warranty offered free of charge by the manufacturer, if applicable. This information must expressly be brought to your attention and be legible. At your request, the merchant must also inform you on how you can find out about all of the terms and conditions of this warranty.

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Last update : February 13, 2020

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.