If you decide to purchase an additional warranty (also known as an "extended warranty"), carefully read the contract to find out:

  • what is covered;
  • what is not covered, in other words, the exclusions;
  • the terms and conditions.

Contents of the document that states the warranty

A contract or any other document that describes an extended warranty must be clearly written and indicate:

  • the name and address of the person who grants the warranty;
  • a description of the item or service covered by the warranty;
  • information as to whether or not the warranty can be assigned;
  • the obligations of the person who applies the warranty if the item is defective or the service non-compliant;
  • the procedure to have the warranty applied and the name of the person to contact;
  • the exact length of the warranty.

This rule, however, does not apply to "insurance" types of additional warranties. Refer to the page that presents the 2 types of additional warranties for more information.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.