Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Air conditioning system stopped working one year after purchase
Claim allowedSummary
Purchase price: $2,874.38
Claim for $3,113.53
Unspecified claim
Amount awarded
$3,113.53
Unspecified amount
Full judgment (in French only)
Chang c. C&D HVAC Distributor Ltd.
November 2023
Wall air conditioner did not function properly as of its purchase
Claim allowedSummary
Purchase price: $5,000
Claim for $5,000
For reimbursement of purchase price
Heat pump stopped working approximately 2 and a half years after purchase
Claim allowed in partSummary
Purchase price: $2,350
Claim for $2,702.79
- $2,350 for reimbursement of purchase price
- $352.79 for reimbursement of extrajudicial fees
Amount awarded
$1,800
Unspecified amount
Full judgment (in French only)
Poisson c. 9122-2374 Québec inc. (Climaxion)
September 2023
Pool heat pump stopped working after being used for 2 summers
Claim allowed in partSummary
Purchase price: $2,759.40
Claim for $2,771.84
Unspecified amount
Amount awarded
$2,219.96
- $2,207.52 in reduction of sales price
- $12.44 for notification of the formal notice
Full judgment (in French only)
Morency c. Piscines Beauport inc.
September 2023
Wall-mounted heat pump did not perform as expected and its compressor had to be replaced just over one and a half years after installation
Claim allowed in partSummary
Purchase price: $3,276.78
Claim for $4,360.75
For reimbursement of purchase price and repair costs incurred
Amount awarded
$3,371.63
- $586.37 for replacement of the capacitor
- $2,785.26 for partial restitution of sales price
Full judgment (in French only)
Pelletier c. Acmé Solutions inc.
July 2023
Heat pump stopped working within months of purchase
Claim allowedSummary
Price paid: $4,995
Claim for $5,521.36
For reimbursement of purchase price and various damages
Wall-mounted heating and cooling unit stopped working within weeks of purchase
Claim allowed in partSummary
Price paid: $3,200
Claim for $8,526.53
Unspecified amount
Amount awarded
$4,026.53
- $3,200 for reimbursement of sales price
- $326.53 for service charges
- $500 for inconvenience suffered
Full judgment (in French only)
Martel c. Fortin (Michel Fortin Thermopompe)
February 2021
Heat pump stopped working 4 months after purchase
Claim allowedSummary
Purchase price: $8,795
Claim for cancellation of contract
$8,795 for reimbursement of purchase price
Amount awarded
$8,795
Full judgment (in French only)
Charlish c. Rénovation Extrême Plus
January 2021
Heat pump with major defects 6 years after purchase
Claim allowed in partSummary
Price paid: $2,874.38
Claim for $3,163.54
- $2,874.38 for reimbursement of sales price
- $289.09 for technician’s fees
Amount awarded
$1,000
As reduction in sales price
Full judgment (in French only)
September 2020
Heat pump stopped working due to broken water tank a little over a year after purchase
Claim dismissedSummary
Purchase price: $1,897.08
Claim for $1,897.08
For reimbursement of purchase price
Amount awarded
$0
Full judgment (in French only)
Villeneuve c. Club Piscine Plus CPPQ (Brossard) inc.
March 2020
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : August 21, 2024
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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