Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.
Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:
- a business closure or bankruptcy;
- a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
- a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.
Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.
If your claim concerns a trip purchased from a travel agent, refer to the page titled Procedure to Be Reimbursed by the Fund.
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Last update : May 4, 2023
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.