Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Washer stopped spinning 4 years after purchase
Claim allowed in partSummary
Purchase price: $732.31
Claim for $5,000
Unspecified amount
Amount awarded
$988.21
- $488.21 for reimbursement of sales price
- $500 in damages
Full judgment (in French only)
Plourde c. LG Électronique Canada inc.
July 2023
Washer-dryer had to be disposed of after 6 and a half years of use due to cycles that would stop and unpleasant noises
Claim allowed in partSummary
Purchase price: $3,600 plus taxes
Claim for $3,500
- $3,000 for loss of use of the appliances
- $500 for inconvenience suffered
Amount awarded
$2,500
- $2,000 for poor performance and premature disposal of the product
- $500 for inconvenience suffered
Full judgment (in French only)
Dion c. Distribution Maroline inc.
April 2023
Actuator on the washer had to be replaced 4 and a half years after purchase
Claim allowed in partSummary
Purchase price: unspecified
Claim for $395.59
- $195.59 for the cost of repairs
- $200 for inconvenience suffered
Amount awarded
$209.78
Unspecified amount
Full judgment (in French only)
Lamontagne c. Dubois (Meubles Dubois enr.)
January 2023
Washer stopped working about 3 and a half years after purchase
Claim allowed in partSummary
Purchase price: unspecified
Claim for $529.40
- For the cost of replacement
- $150 for inconvenience suffered.
Dryer stopped working less than 5 years after purchase
Claim allowed in partSummary
Purchase price: $1,020.63
Claim for $1,283.48
For the cost of replacement and inconvenience suffered
Amount awarded
$647.49
- $63 for partial reimbursement of sales price
- $57.42 for the cost of removing the old appliance and installing the new one
- $100 for laundromat expenses
- $13.44 for mailing costs
Full judgment (in French only)
Blouin-Gagné c. Ameublement Tanguay inc.
September 2022
Washer stopped working after 52 months of use
Claim allowed in partSummary
Price paid: $599.99 plus tax
Unspecified claim
Amount awarded
$368.37
- $300 in reduction of sales price
- $57.06 for estimate fees
- $11.31 for sending of formal notice
Full judgment (in French only)
September 2021
Washer leaked a few days after purchase
Claim allowed in partSummary
Purchase price: $1,179.01
Claim for $13,304.54
Unspecified
Amount awarded
$5,038.42
- $1,179.01 for reimbursement of purchase price
- $1,824.65 for floor repairs
- $1,034.76 for damage to an air hockey table
- $1,000 for inconvenience suffered
Full judgment (in French only)
Deschamps c. LG Électroniques Canada inc.
October 2020
Washer stopped working 4 years after purchase
Claim allowed in partSummary
Purchase price: $688
Claim for $639
Unspecified
Amount awarded
$527
- $390 for cost of repairs
- $137 cost of technician’s service call
Full judgment (in French only)
Béland c. Centre de liquidation Robitaille inc.
January 2020
Washer of washer-dryer set makes piercing noise and does not wash clothes properly less than 3 weeks after purchase
Claim allowed in partSummary
Price paid: $2,551.30
Claim for $4,551.30
- $2,551.30 to reimburse sales price;
- $1,000 in moral damages;
- $1,000 in punitive damages.
Amount awarded
$3,051.30
- $2,551.30 to reimburse sales price;
- $500 for inconvenience suffered.
Full judgment (in French only)
September 2019
Washer stopped working 4½ years after purchase
Claim allowed in partSummary
Price paid : $739.07
Claim for $1,681.68
To reimburse sales price and various losses sustained
Amount awarded
$924.53
- $453.80 for value of replacement washer;
- $228.80 for technician’s fees;
- $150 for inconvenience suffered;
- $91.93 to reimburse costs incurred to determine cause of problem.
Full judgment (in French only)
Labrecque c. LG Électroniques Canada inc.
September 2019
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : August 21, 2024
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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