What if a product has 2 different price tags? The merchant must sell you the product at the lower price. In point of fact, when 2 prices can apply to the same good, it is the lower price that prevails.

When a merchant uses optical scanners, the price at the cash register must be the lower of the 2 prices; otherwise the Price accuracy policy applies.

Label/tag forgotten after the end of a sale

The merchant forgot to remove the tag indicating that the good is on sale when the sale has ended. If the tag contains an expiry date or the valid period of the sale, the merchant is entitled to sell you the good at its usual price.

If the period of the sale is not indicated, the merchant must compensate you under the terms of the Price accuracy policy, if it applies. If the policy does not apply, he must sell you the good at its discounted price.

The following pages provide more information about:

To find out more about double ticketing, please consult the Web site of the Competition Bureau.

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.