What do you do if a merchant refuses to enforce the Price accuracy policy when a price error occurs at the cash register? What if he refuses to sell you the product at the lowest price because the policy does not apply? You can file a complaint with the Office la protection du consommateur. Go to the Contact us page to see our contact information.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.