The Compensation Fund for Customers of Travel Agents (the Fund) is a financial protection plan that covers you free of charge when you do business with a travel agency that holds a licence from the Office de la protection du consommateur, regardless of whether the agency conducts its activities in a brick-and-mortar establishment or online.
The Fund does not protect you if you made your purchase directly from a service provider (air carrier, hotel, etc.) or from a travel agency outside Québec that does not hold the travel agent licence.
and, therefore, whether you are covered by the Compensation Fund for Customers of Travel Agents!
Enter the travel agency's name, address or Québec enterprise number.
The Fund could reimburse you the cost of the services paid to a travel agency or compensate you, such as in the following situations:
A strike, a bankruptcy, an unforeseen closure or a storm affects your air carrier or cruise line and prevents you from receiving their services. The Fund could also reimburse you if a flight cancellation or delay causes you to miss overnight stays at a hotel or a tourist activity included in your package.
Your hotel goes into bankruptcy or closes its doors for other reasons, such as a strike, a natural disaster or a political crisis.
An excursion or a guided tour you have purchased from the travel agency does not take place, because a volcano eruption prevents any travel in the area.
You have purchased a cruise package that includes a flight to the city of departure, but the cruise is cancelled. The ship must remain docked because of a major mechanical problem. You could be reimbursed for the services you were unable to receive.
You have purchased a trip scheduled a week later, but, on the day of departure, the Canadian Government issues an advisory to avoid all travel or all non-essential travel to the country to which you were supposed to travel.
The Fund can provide you with the amounts you need for your departure or to get back home, for example if the airline does not provide you with the required transportation because it has closed.
The travel agency with which you do business closes its doors before your departure.
Get answers to frequently asked questions about the Compensation Fund for Customers of Travel Agents.
Go to the FAQ pageFile a claim for reimbursement with the Compensation Fund for Customers of Travel Agents in 4 easy steps.
Consult the procedure to be reimbursedSave or print this information tool on the financial protection provided by the Fund.
Download the PDF checklistIn its ads, the Office invites you to go through a travel agency to take advantage of the financial protection provided by the Fund.
