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Gouvernement du Québec

Office de la protection du consommateur

Gouvernement du Québec

Office de la protection du consommateur
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  • Section dedicated to consumers
    • Information per Good or Service
    • Information per Consumption Topic
    • Get Information About a Merchant
    • Resolve a Problem With a Merchant
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  • Section dedicated to merchants
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    • Surveillance : respect des lois par les commerçants
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Section dedicated toconsumers

  • Purchases Made Online, by Phone or by Mail
    • Online Purchases
      • Consumer Tips: Before Buying Online
      • Contents of the Contract
      • Delivery Delays or Parcel Theft
      • Warranties and Damaged Goods
        • Warranties Provided by the Law
        • Merchant or Manufacturer Warranty
        • Additional Warranties
      • How to Cancel an Online Purchase
      • Cancellation of a Purchase by a Merchant
      • Advertised Price Different From Paid Price
      • Making a Purchase From Merchants Outside of Québec
      • Other Topics Related to Purchases Made Online
        • Classified Advertisement Web Sites
        • Protection of Personal Information
      • Tip Sheet: Online Purchases
    • Purchases Made by Phone or by Mail
      • Consumer Tips: Before Buying by Phone or by Mail
      • Contents of the Contract
      • Delivery Delay
      • Warranties and Damaged Goods
        • Warranties Provided by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranties
      • How to Cancel a Purchase Made by Phone or by Mail
      • Cancellation of a Purchase by a Merchant
      • Advertised Price Different From Paid Price
      • Making a Purchase From Merchants Outside of Québec
      • Other Topics Related to Purchases by Phone or by Mail
        • Identity Theft and Theft of Personal Information
    • Group Purchasing Web Sites
      • Consumer Tips: Before Buying on a Group Purchasing Web Site
      • What Is a Group Purchasing Web Site?
      • Discount Expiry Date
      • Exchange and Refund
      • Closure or Bankruptcy
Online Purchases
  • Online Purchases
    • Consumer Tips: Before Buying Online
    • Contents of the Contract
    • Delivery Delays or Parcel Theft
    • Warranties and Damaged Goods
      • Warranties Provided by the Law
      • Merchant or Manufacturer Warranty
      • Additional Warranties
    • How to Cancel an Online Purchase
    • Cancellation of a Purchase by a Merchant
    • Advertised Price Different From Paid Price
    • Making a Purchase From Merchants Outside of Québec
    • Other Topics Related to Purchases Made Online
      • Classified Advertisement Web Sites
      • Protection of Personal Information
    • Tip Sheet: Online Purchases

Online Purchases Other Topics Related to Purchases Made Online

  • Classified Advertisement Web Sites »
  • Protection of Personal Information »

Last update : 26 February 2026

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© Government of Québec, 2013-2025

© Government of Québec, 2013-2025

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