Parle consommation is an online tool for settling disputes between consumers and merchants.

To find out more about the platform, refer to the page titled Parle consommation : Online Tool for Settling Disputes between Consumers and Merchants. If you would like to undertake a procedure in Parle consommation, please contact the Office.

If you have any questions about Parle consommation, first check the Foire aux questions (FAQ) section (in French only) in the platform. It may provide you with the answer you are looking for.

For any other questions or comments, or to reach technical support, you will find the contact information for the Parle consommation customer support department in the platform’s Nous joindre page (in French only).

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Last update : February 25, 2022

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.