Merchants who opt out from the individual labelling rule must indicate the price of the items on the shelves and use an optical scanner. They are required to apply the Price accuracy policy.

Compensation in the event of a price error

This policy provides for compensation if the price shown at the cash register is higher than the one in the store. The merchant must:

  • give you the good for free if the item costs $10 or less;
  • sell you the good at the price displayed on the shelf and give you a $10 discount if the product costs more than $10.

Take the time to check your sales slip before leaving the store. If you notice an error, you can ask to have the policy enforced then and there.

What if you notice the error afterwards? You can return to the merchant’s establishment and ask for compensation as provided under the policy.

The page on Establishments where prices are displayed on the shelves will provide you with more information.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.