A merchant must indicate the price on all the products or on the packaging of all the products sold in his establishment.

Price error at the cash register

Is the cashier asking you to pay a price that is higher than the one displayed on the product? The cashier must sell the product to you at the price that is indicated on the product, never at a higher price.

Exceptions: individual labelling not required

Some goods are exempted from the individual labelling rule, for example:

  • items that cost less than $0.60;
  • food not packaged before sale;
  • trees, plants and flowers.

The merchant must indicate the price of these goods in close proximity. The page dealing with Labelling and price indication rules provides the full list of these exceptions.

Exemption from the individual labelling rule

If the merchant chooses to opt out from the obligation to label each product, he must display the price of the items on a label that is posted on the shelf.

The merchant must also use an optical scanner and respect the Price accuracy policy. This policy provides for compensation should the price at the cash register be higher than the one indicated on the shelf.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.