Are you considering making a purchase online, by phone, or by mail, instead of in a store? If so, note that a merchant is always required to provide all the information related to delivery before you make your purchase.

Delivery information that must be provided before a purchase

The merchant must notably provide the following information:

  • the delivery date or estimated delivery times;
  • the shipping method (by mail, with a carrier, and so on);
  • the name of the carrier;
  • details on additional fees that could be invoiced by another merchant or service and that cannot be estimated, for example, customs or brokerage fees;
  • the total amount of your purchase, including delivery fees.

For more information, see:

The Canada Border Services Agency Web site also provides information about duty fees.


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.