If a product you purchased is scheduled to be delivered more than 2 months after the purchase, the Office de la protection du consommateur recommends taking the following precautions:

  • check whether the merchant has a trust account;
  • if you need to give a down payment, write down a check payable to “[name of the merchant] in trust.”

What is a trust account?

A trust account will protect you in case the merchant goes bankrupt or closes its doors. The amounts deposited in such an account could serve as damages if something happens. It is wise to take these precautions, but they do not guarantee that you will be refunded your down payment.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.