Does the itinerant merchant with whom you are doing business hold a permit from the Office de la protection du consommateur?
Such a permit is mandatory for any salesperson who solicits your business to sell you products or services elsewhere than at his or her place of business. These locations can be your home, a booth or stand on the street or in a shopping centre, etc. A permit is required for any sales of more than $100.
Why deal with a merchant who holds a permit
An itinerant merchant must provide a security deposit to the Office in order to be issued a permit. This security deposit is an amount of money that can be used to compensate you if the merchant fails to meet his or her obligations. For example, the Office would use this security deposit to compensate you if the merchant closes before the paid good or service is provided to you.
How to know if an itinerant merchant holds a permit
To make sure that a merchant holds a permit from the Office, use the Get information about a merchant tool. You can also ask the merchant for his or her permit number. The merchant is required to give you this number.
The permit does not vouch for the honesty of the salesperson, nor does it certify the quality of the products or services. It simply means that the merchant has provided a security deposit to the Office.
Situations in which the merchant is not required to hold a permit
A merchant who conducts a sale at your home, when you asked him or her to come to your home for that purpose, does not require a permit.
Furthermore, merchants do not require a permit if they are in any of the following situations:
- They sell unfrozen food products or insurance.
- They conduct sales:
- at an agricultural or trade fair,
- at a public market,
- at an auction (sale to the highest bidder),
- by mail, by telephone or online.
Home renovation contractors
A home renovation contractor comes to your home as you requested. The Regulation respecting the application of the Consumer Protection Act considers a home renovation contractor as an itinerant merchant when he or she comes to your home to sell, install or repair:
- doors and windows;
- thermal insulation;
- roofing or exterior wall covering of a building.
You can consult the Choosing a contractor page. It will provide you with useful information.
Last update : November 13, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.