Chargeback request

Did you use a credit card to make a purchase? If the service provider does not refund you within 15 days following the contract cancellation, you can file a chargeback request within 60 days to your credit card company. For more information, please see:

The credit card company that receives the chargeback request must credit the amount paid to your account.

Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.