To be listed in the Get Information About a Merchant tool, a merchant must fulfill at least one of the following conditions. The merchant must either:

• have been the subject of an intervention by the Office. More specifically, the merchant must have been the subject of:
  • a notice of non-compliance within the 3 previous years;
  • criminal prosecution, the result of which was made known within the 3 previous years,
  • a monetary administrative penalty within the 3 previous years,
  • a temporary or permanent injunction,
  • a voluntary commitment;
• have received a formal notice from a consumer of which the Office has received a copy. This formal notice must meet the Office’s criteria for publication;
• hold or have held a permit or licence issued by the Office in one of the applicable business sectors (in French only);
• be a participating merchant on Parle consommation.