En poursuivant votre navigation sur le site Web de l’Office de la protection du consommateur, vous acceptez l’utilisation de témoins (cookies). Ceux-ci peuvent être utilisés pour améliorer l’expérience de navigation et personnaliser l’affichage d’avis et d’avertissements. Ces témoins ne recueillent aucun renseignement permettant d’identifier, de localiser ou d’effectuer un profilage des utilisateurs.

Pour de plus amples renseignements à ce sujet ou pour savoir comment désactiver les témoins, veuillez consulter notre Politique de confidentialité.

The Consumer Protection Act stipulates that goods must withstand normal use for a reasonable length of time. Therefore, the merchant who sold you the good (or its manufacturer) have obligations to respect when the good is defective. Regardless of the exchange and refund policy, the merchant can choose among the following course of action:

  • repair the good;
  • exchange it;
  • refund you.

Last update : 3 May 2021

Was the information on this page useful to you?

Didn’t find the answers to your questions?

If you have a question for the Office or would like to file a complaint, please call us or use our information request form.

Do you have a comment on the content of this page?

You can contact the webmaster to in the content of this page.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.

Satisfaction Survey

We would like to know your opinion on the services of the Office. Participate and have a chance to win one of 30 one-year subscriptions to Protégez-Vous magazine.

Would you like to participate?

Yes

This survey is being conducted by Segma Research at the request of the Office de la protection du consommateur. Your responses will be anonymous and processed in accordance with the law on the protection of personal information. For any questions or comments, please contact us at info@segmarecherche.ca.