Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.
Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:
- a business closure or bankruptcy;
- a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
- a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.
Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.
Searching for a Compensation File
Open Compensation Files
518-998 BOUL. ST-LAURENT CP 008, MONTRÉAL, H2Z 9Y9
101-1990 RUE LÉONARD-DE VINCI, SAINTE-JULIE, J3E 1Y8
135-355 RUE DU MARAIS, QUÉBEC, G1M 3N8
530 RUE NOTRE-DAME, REPENTIGNY, J6A 2T8
300-417 RUE SAINT-NICOLAS, MONTRÉAL, H2Y 2P4
3912 BOUL. TASCHEREAU, LONGUEUIL, J4V 2H9
1087 167E RUE, SAINT-GEORGES, G5Z 1K9
7645 AV. HOFFMAN, QUÉBEC, G1H 5T5
14410 RUE DES SAULES, MIRABEL, J7N 0S9
510 RUE MENNEVAL, LONGUEUIL, J4L 4W6