Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.

Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:

  • a business closure or bankruptcy;
  • a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
  • a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.

Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.

Searching for a Compensation File

Open Compensation Files

December 2018

Gym St-Donat

3-480 RUE PRINCIPALE, SAINT-DONAT, J0T 2C0

December 2018

Mouvement/Action inc.

17500 RUE VAL D'ESPOIR, MIRABEL, J7J 1M3

November 2018

Centre Muzifit

6995 RUE JARRY E, MONTRÉAL, H1P 3B5

November 2018

Arcanne Construction inc.

310-1260 BOUL. LEBOURGNEUF, QUÉBEC, G2K 2G2

November 2018

Curves de Gatineau

28 BOUL. DU MONT-BLEU, GATINEAU, J8Z 1J1

October 2018

O-Gym inc.

285 MONTÉE MASSON, MASCOUCHE, J7K 2L6

October 2018

Club Athlétique Mansfield Pointe-Claire

2375 TRANSCANADA, POINTE-CLAIRE, H9R 5Z5

October 2018

Groupe Zelena

1206-1900 BOUL. ANGRIGNON, MONTRÉAL, H8N 0B9

October 2018

Voyage Vasco Saint-Eustache des Patriotes

112-C RUE SAINT-LAURENT, SAINT-EUSTACHE, J7P 5G1

September 2018

Groupe Éco-Confort

1750 RUE RAOUL-LAGACÉ, LAVAL, H7W 0A2

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