Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.
Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:
- a business closure or bankruptcy;
- a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
- a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.
Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.
Searching for a Compensation File
Open Compensation Files
3-480 RUE PRINCIPALE, SAINT-DONAT, J0T 2C0
17500 RUE VAL D'ESPOIR, MIRABEL, J7J 1M3
6995 RUE JARRY E, MONTRÉAL, H1P 3B5
310-1260 BOUL. LEBOURGNEUF, QUÉBEC, G2K 2G2
28 BOUL. DU MONT-BLEU, GATINEAU, J8Z 1J1
285 MONTÉE MASSON, MASCOUCHE, J7K 2L6
2375 TRANSCANADA, POINTE-CLAIRE, H9R 5Z5
1206-1900 BOUL. ANGRIGNON, MONTRÉAL, H8N 0B9
112-C RUE SAINT-LAURENT, SAINT-EUSTACHE, J7P 5G1
1750 RUE RAOUL-LAGACÉ, LAVAL, H7W 0A2