Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.
Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:
- a business closure or bankruptcy;
- a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
- a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.
Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.
Searching for a Compensation File
Open Compensation Files
4401 BOUL. BOURQUE, SHERBROOKE, J1N 1S4
168 RUE SAINT-JOSEPH, SAINT-RAYMOND, G3L 1H6
1150 RUE WELLINGTON, MONTRÉAL, H3C 1V8
Other name(s) : Avantage Groupe Conseil inc.
151-A BOUL. DE MORTAGNE, BOUCHERVILLE, J4B 6G4
11470 RUE ONTARIO E, MONTRÉAL, H1B 1K3
139 RUE VICTORIA, SALABERRY-DE-VALLEYFIELD, J6T 1A4
357-6830 AV. DU PARC, MONTRÉAL, H3N 1W7
200-134 BOUL. SAINT-JEAN-BAPTISTE, CHÂTEAUGUAY, J6K 3B2
677 RUE PRINCIPALE, SAINT-ROCH-DE-RICHELIEU, J0L 2M0