Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.

Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:

  • a business closure or bankruptcy;
  • a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
  • a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.

Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.

Searching for a Compensation File

Open Compensation Files

March 2021

Énergym Plus inc.

1500 BOUL. FOUCAULT, DRUMMONDVILLE, J2C 1B1

February 2021

Endorphine MSA inc.

7106-1000 BOUL. DU BEAU-PRÉ, BEAUPRÉ, G0A 1E0

January 2021

Kardiologik

Other name(s) : 9134-2915 Québec inc.

7345 BOUL. SAINT-LAURENT, MONTRÉAL, H2R 1W6

January 2021

Les toitures Ménard et Cantin

Other name(s) : 9257-2387 Québec inc.

34 RUE DE TROIS-RIVIÈRES, GRANBY, J2H 1Z4

January 2021

Vague de chaleur (9267-5636 Québec inc.)

382 RUE BOURGEOIS SUD, SAINT-AMABLE, J0L 1N0

January 2021

Énergie Cardio de Sorel-Tracy (9154-1219 Québec inc.)

57 RUE AUGUSTA, SOREL-TRACY, J3P 1A4

January 2021

Couvreur Sipa 2002 inc.

2764 RUE NOTRE-DAME, LACHINE, H8S 2H1

October 2020

Voyages Marlin

1340-C BOUL. DU CURÉ-LABELLE, BLAINVILLE, J7C 2P2

October 2020

Groupe Nova Toit inc.

13865 RUE ANNE-HÉBERT, MIRABEL, J7J 0A8

October 2020

Énergie Vert

Other name(s) : 9266-0851 Québec inc.

655 BOUL. JEAN-PAUL-VINCENT, LONGUEUIL, J4G 1R3

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