Kim’s Camera

Objective :

  • Learn about certain consumer rights and recourses;
  • Find out how to assert consumer rights.

Description :

After reading the scenario involving warranty compliance by merchants, students are asked to analyze the case based on statutory requirements. They end the activity by writing a letter of formal notice to the merchant.

Equipment :

Introduction :

Tell students the class will be participating in a workshop on the Consumer Protection Act. Ask them:

  • What is the Consumer Protection Act? (Sets out the rights and recourses of consumers in relation to merchants.)
  • What's an additional warranty? (The contract under which the merchant undertakes to bear the cost of repairing or replacing goods in case of malfunction. It is provided in addition to the basic warranties.)
  • What are the basic warranties? (A warranty required by law that gives consumers the right to require that a purchased good be usable for its intended purpose for a reasonable period of time, and a warranty offered free of charge by the manufacturer, generally for one year.)
  • Have you or your parents ever exercised your warranty rights with a merchant? What happened?

Instructions :

Divide the class into teams of three or four students. Distribute the Student Document and ask the teams to read the scenario and fill out the table.

Bring the class together again and go over the exercise with the Answer Key.

You can wrap up the activity by asking students to do the additional activity, which consists of preparing a letter of formal notice to the merchant.

Conclusion :

Ask students:

  • What are you taking away from this exercise?
  • Have you or your parents ever exercised your warranty rights with a merchant? What happened?