The Office de la protection du consommateur offers the opportunity to:

  • consult general information about consumer topics through its phone services or Web site;
  • receive personalized answers to your questions by contacting its consumer protection agents;
  • receive services adapted to your needs.
By telephone
Monday to Friday 8:30 a.m. to 4:30 p.m.
In person, at our offices
Monday, Tuesday, Wednesday, and Friday 8:30 a.m. to noon, and 1 p.m. to 4:30 p.m.
Thursday 9:30 a.m. to noon, and 1 p.m. to 4:30 p.m.

By e-mail, regular mail or fax

At all times

Limited business hours for certain offices

A regional office may be temporarily closed. In such instances, the best way to reach the Office is by telephone, e-mail, regular mail or fax.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.