Forgotten user code

To retrieve your user code, enter the email address associated with your clicSÉQUR account. To do so, go to the clicSÉQUR interface. Click on "I have forgotten my user code" and follow the instructions.

Reminder: It is important that the email address associated with your clicSÉQUR account be an address to which you will always have access, even if you change employers. Otherwise, you may have difficulty accessing your file if you forget your clicSÉQUR user code or password.

Forgotten password

If you have your user code, but have forgotten your password, a temporary password will be forwarded to you. Follow the instructions that appear by clicking on "I have forgotten my password" after entering your user code.

We recommend that you take note of your user code and password, as you will have to go back to your profile on a regular basis.

Creating a new account

If neither of these 2 retrieval options worked, your final option is to create a new account.

To do so, go to the clicSÉQUR interface. Click on "Create an account" in the "I am a new user" field and follow the instructions. Once you have accessed the online Travel Counsellor Certification service, select the "I already have a travel counsellor certificate" registration option.

You will then have to enter various information to verify your identity (first name, last name, certificate number, date of birth), click on "Retrieve file" and answer a security question. You will then have access to your already existing profile in the online Travel Counsellor Certificate Management service.

Need help?

If you experience any technical difficulties, contact the clicSÉQUR customer relations centre (Centre de relations avec la clientèle), Monday to Friday, from 8:30 a.m. to 4:30 p.m.

  • Québec area: 418 644-4545
  • Montréal area: 514 644-4545
  • Elsewhere in Québec: 1 877 644-4545 (toll free)

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Last update : February 11, 2019

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.