The “Get information about a merchant” search tool does not list all merchants in Québec. If you cannot find the merchant you are looking for, it might be because:

  • the merchant does not meet the conditions required to be listed in the search tool;
  • you did not enter the merchant’s exact name.

Conditions for a merchant to be listed in the search tool

To be listed in the search tool, a merchant must meet at least one of the following 5 conditions:

  • hold or have held at one time a licence to operate issued by the Office de la protection du consommateur in one of the commercial sectors covered;
  • have been the subject of a complaint by a consumer within the past two years, but before September 23, 2013. See Warning regarding search results to learn more;
  • have received a violation notice from the Office within the past three years;
  • have pleaded guilty or been found guilty following a violation within the past five years;
  • have signed a voluntary commitment with the Office. In signing this document, merchants promise to change their business practices. The Office can take action against merchants who fail to follow through on their commitment.

To learn more about violations, consult the Laws and regulations administered by the Office.

Tips on how to find the merchant you are looking for

Here are some tips to help you in your search.

Enter key words rather than the official company name

To find a company, enter one or more key words from the company’s official name into the search field or type the full official name exactly as it appears.

For example, if you are looking for a company whose official name is ABCD Travel Agency:

  • you will get results if you enter “ABCD Travel Agency” or “ABCD”;
  • you will not get any results if you enter “ABCD Agencies” or “ABCD1234” in the field.

Search by using the Québec Enterprise Number (NEQ)

To find a merchant’s Québec enterprise number, consult the Registraire des entreprises.

Other resources for getting information about a merchant

Visit the Other resources for getting information about a merchant page for other search tools.

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.