Leave with peace of mind with the compensation fund for customers of travel agents Leave with peace of mind Compensation fund for customers of travel agents

Whatever your destination, travel with the Fund

The Compensation Fund for Customers of Travel Agents is a financial protection plan from which you automatically benefit by doing business with a travel agency that holds a licence from the Office de la protection du consommateur, regardless of whether the agency conducts its activities in a brick-and-mortar establishment or online.

Important

If you made your purchase directly from a service provider (air carrier, hotel, etc.) or from a travel agency outside Québec that does not hold the travel agent licence, the Fund does not protect you.

Find out more about the Fund

Check whether an agency
holds a licence...

and, therefore, whether you are covered by the Compensation Fund for Customers of Travel Agents!

Enter the travel agency's name, address or Québec enterprise number.

Situations covered

The Fund could reimburse you the cost of the services paid to a travel agency or compensate you, such as in the following situations.

Transportation
not received

Lodging
not received

A strike, a bankruptcy, an unforeseen closure or a storm affects your air carrier or cruise line and prevents you from receiving their services. The Fund could also reimburse you if a flight cancellation or delay causes you to miss overnight stays at a hotel or a tourist activity included in your package.

Your hotel goes into bankruptcy or closes its doors for other reasons, such as a strike, a natural disaster or a political crisis.

Tourist
activities

not received

Main service
not received

An excursion or a guided tour you have purchased from the travel agency does not take place, because a volcano eruption prevents any travel in the area.

You have purchased a cruise package that includes a flight to the city of departure, but the cruise is cancelled because the ship sank. The entire package could be reimbursed to you.

Compromised
security

Departure
or repatriation
required

You have purchased a trip scheduled a week later, but, on the day of departure, the Canadian Government issues an advisory against travelling to the country to which you were supposed to travel.

The Fund can provide you with the amounts you need for your departure or to get back home, for example if the airline does not provide you with the required transportation because it has closed.

Closure or
bankruptcy

of the travel
agency

The travel agency with which you do business closes its doors before your departure.

Frequently asked questions

  • Can the Fund be a substitute for travel insurance?
  • Am I covered by the Fund if I purchase my trip online?
  • Does the Fund reimburse living expenses I had to pay during my trip?

Get answers to frequently asked questions about the Compensation Fund for Customers of Travel Agents.

Go to the FAQ page

Filing a claim for reimbursement

File a claim for reimbursement with the Office de la protection du consommateur in 6 easy steps.

Consult the procedure to be reimbursed

PDF checklist

Save or print this information tool on the financial protection provided by the Fund.

Download the PDF checklist