Sales slip and change received show that the paid price is accurate.

Is the cashier asking you to pay a price that is higher than the one displayed on the shelf? You can ask for a $10 rebate or ask that the good be given to you for free if you are in a business that applies the Price accuracy policy.

What is the Price accuracy policy?

Merchants are required to indicate the price on each of the products that are for sale. However, they can opt out from this rule and apply the Price accuracy policy.

To do so, they must:

  • indicate the price and the description of the product on a label that is placed on the shelf, next to the product for sale;
  • use an optical scanner at the cash register;
  • display the Price accuracy policy close to each cash register and optical scanner, such scanners being for customer use;
  • provide clients with a detailed bill.

View Price accuracy poster

What type of compensation is provided in the event of a price error?

The Price accuracy policy provides for compensation if the price requested at the cash register is higher than the price indicated in the store. The merchant must:

  • give you the good for free if the item costs $10 or less;
  • sell you the good at the displayed price minus $10 if the good costs more than $10.

You are not entitled to compensation if the error is in your favour, meaning that the price at the cash register is lower than the price indicated in the store.

What happens when the policy does not apply?

Are you in a store where the Price accuracy policy is not applied? If the price at the cash register is higher than the price labelled on the product, the merchant must sell you the product at the price indicated on the label.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.