In the consumer world, myths can be persistent. The Office de la protection du consommateur answers frequently asked questions. Our goals? Debunk false beliefs, inform you of your rights, and prevent or solve problems you may encounter.

In the consumer world, myths can be persistent. The Office de la protection du consommateur answers frequently asked questions. Our goals? Debunk false beliefs, inform you of your rights, and prevent or solve problems you may encounter.

Expiry date of a gift card
Go to : Expiry date of a gift card.
Price error and $10 rebate
Go to : Price error and $10 rebate.
Advice before buying, renting or having something repaired
Go to : Advice before buying, renting or having something repaired.
Cancel a purchase within 10 days
Go to : Cancel a purchase within 10 days.
Out-of-stock items
Go to : Out-of-stock items.
Telecommunications services and cancellation policies
Go to : Telecommunications services and cancellation policies.
Collection agencies: prohibited practices
Go to : Collection agencies: prohibited practices.
How to negotiate with a merchant
Go to : How to negotiate with a merchant.

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Expiry date of a gift card
Go to : Expiry date of a gift card.
Price error and $10 rebate
Go to : Price error and $10 rebate.
Advice before buying, renting or having something repaired
Go to : Advice before buying, renting or having something repaired.
Cancel a purchase within 10 days
Go to : Cancel a purchase within 10 days.
Out-of-stock items
Go to : Out-of-stock items.
Telecommunications services and cancellation policies
Go to : Telecommunications services and cancellation policies.
Collection agencies: prohibited practices
Go to : Collection agencies: prohibited practices.
How to negotiate with a merchant
Go to : How to negotiate with a merchant.
Date d’expiration d’une carte-cadeau
Allez à la page : Date d’expiration d’une carte-cadeau.
Erreur de prix et rabais de 10 $
Allez à la page : Erreur de prix et rabais de 10 $.
Conseils avant d’acheter, de louer ou de faire réparer...
Allez à la page : Conseils avant d’acheter, de louer ou de faire réparer...
Annuler un achat dans un délai de 10 jours
Allez à la page : Annuler un achat dans un délai de 10 jours.
Article annoncé en rupture de stock
Allez à la page : Article annoncé en rupture de stock.
Services de télécommunications et règles d’annulation
Allez à la page : Services de télécommunications et règles d’annulation.
Agences de recouvrement : pratiques interdites
Allez à la page : Agences de recouvrement : pratiques interdites.
Marche à suivre pour négocier avec un commerçant
Allez à la page : Marche à suivre pour négocier avec un commerçant

Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.