Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled. 

Cautionary note

These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer. 

Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the  item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.  

Exemples of judgments

Automobile neuve dont la transmission a dû être remplacée 2 ans après la vente et après avoir parcouru 123 968 kilomètres

Demande accueillie

Summary

Prix payé : non mentionné

Réclamation de 3 702,98 $

Pour le remplacement de la transmission

Amount awarded

3 702,98 $

Full judgment (in French only)

Elbaz c. Cité Nissan Gabriel

September 2022

Automobile neuve dont les ressorts de suspension ont dû être remplacés 7 ans après la vente et après avoir parcouru 21 000 kilomètres

Demande accueillie en partie

Summary

Prix payé : non mentionné

Réclamation de 4 687,92 $

Pour le coût des réparations, la perte de temps, l’obtention d’un avis technique et les frais de recherche

Amount awarded

1 322,03 $

Pour le coût des réparations

Full judgment (in French only)

Rocray c. Volkswagen Canada inc.

April 2022

Automobile neuve qui présente un problème de corrosion 8 ans après la vente et après avoir parcouru plus de 168 000 kilomètres

Demande rejetée

Summary

Prix payé : non mentionné

Réclamation de 9 337,85 $

Montant non précisé

Amount awarded

0 $

Full judgment (in French only)

Gagnon Contant c. Kia Canada inc.

February 2022

Automobile neuve dont le système de climatisation a cessé de fonctionner moins de 6 ans après l’achat

Demande accueillie en partie

Summary

Prix payé : non mentionné

Réclamation de 750 $

Montant non précisé

Amount awarded

446,58 $

Pour le remplacement du système de climatisation

Full judgment (in French only)

Savard c. Toyota Canada inc.

January 2022

New automobile whose clutch system requires annual replacement

Claim allowed

Summary

Price paid: Nearly $26,000

Claim for $10,000

  • $8,000 for loss of value of vehicle
  • $2,000 for loss of time and inconvenience suffered

Amount awarded

$10,000

Full judgment (in French only)

Lamontagne c. Ford Canada ltée

December 2021

New car engine overheated 8 years after sale and 123,581 km

Claim allowed in part

Summary

Price paid: approximately $36,000

Claim for $7,511.78

  • $7,219.93 for engine replacement
  • $45.39 for inspection fees
  • $62.50 for travel expenses
  • $183.96 for towing fees

Amount awarded

$7,265.32

  • $7,219.93 for engine replacement
  • $45.39 for inspection fees

Full judgment (in French only)

Lacroix c. Kia Canada inc.

December 2021

Paint on new car flaked less than 4 years after sale

Claim allowed in part

Summary

Price paid: $23,279.53

Claim for $5,887.51

  • $5,715.05 for cost of repairs
  • $172.46 for cost of estimate

Amount awarded

$2,847.98

For cost of repairs

Full judgment (in French only)

Fortin Ouellet c. Ford du Canada limitée

November 2021

Paint on new automobile peels and fades prematurely

Claim allowed in part

Summary

Price paid: $25,580.64

Claim for $8,758.96

For damages

Amount awarded

$7,000

Full judgment (in French only)

Guimond c. Automobiles Île Perrot inc.

May 2021

New car stopped abruptly weeks after sale

Claim allowed in part

Summary

Price paid: $31,749.21

Claim for $5,000

For reduction in sale price, stress and inconvenience arising from defects

Amount awarded

$3,500

For inconvenience, loss of time, and stress

Full judgment (in French only)

Lacroix c. 168360 Canada inc.

May 2021

New truck whose engine stopped working 6 years after sale

Claim allowed in part

Summary

Unspecified

Claim for $12,501.22

  • $11,372.13 for engine replacement
  • $91.98 for rental of platform trailer
  • $500 for loss of work days
  • $257.11 for towing expenses
  • $280 for fuel expenses

Amount awarded

$5,172.04

  • $4,542.95 for engine replacement
  • $91.98 for rental of platform trailer
  • $257.11 for towing expenses
  • $280 for fuel expenses

Full judgment (in French only)

Normand c. Ford du Canada limitée

March 2021

Continuing your search

You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).

Last update : October 12, 2023

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.