Some merchants use misleading practices to advertise their products online.

Before making a purchase, keep in mind that offers that seem too good to be true often are. Be wary of merchants who send you e-mail offers that you did not request. Often, these are not good deals, and may in fact be fraudulent.

Prohibited commercial practices

Certain commercial practices are illegal. For example, it is prohibited for merchants:

  • to provide you with false or misleading information;
  • to demand payment for goods or services you did not request;
  • to charge more than the advertised price. See Advertised price different from paid price for more information on prohibited practices related to pricing.  

You recommend this page:

Last update : May 25, 2021

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.