Wondering how you can avoid the inconvenience of delivery delays?

The Office de la protection du consommateur advises you to have the following details written down on your invoice, in your contract, or on any other proof of payment:

  • The precise delivery date. Do not accept notes such as “rush,” “urgent,” “priority,” “as soon as possible,” or “in 4 to 6 weeks”;
  • A clause that allows you to cancel the purchase and to receive a refund for the down payment if the delivery is late.

Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.