Did you purchase a ticket to a show or other event that was cancelled because of COVID-19? The following questions may be of interest to you.

Can I be reimbursed? i

If the show or event was cancelled as a result of a government order in connection with COVID-19 , the merchant must reimburse you, unless the contract contains a valid force majeure clause.

The merchant may offer you a credit instead of a cash reimbursement or propose a new date for the event. You are free to accept or reject the merchant’s offer.

What can I do if the merchant refuses to reimburse me? i

You are entitled to claim a reimbursement, even if the merchant announces that the event is to be held at a later date, regardless of whether that date has been determined. If the merchant refuses to reimburse you, you can send the merchant a formal demand stating that you expect to be reimbursed; otherwise you will submit your case to the courts.

If the purchase was made using a credit card, you may be entitled to a chargeback, depending on the deadlines and applicable terms. To do so, you will have to file a request with the issuer of your credit card.


You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 6, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.