If your course was cancelled because of COVID-19, first try to reach an agreement with the merchant.
I have paid for a course that was cancelled because of COVID-19. What are my options? i
Have you paid for a one-time lesson (ski, piano, first-aid) that was to take place on a predetermined date but had to be cancelled because of COVID-19?
First, try to reach an agreement with the merchant. You could be offered a credit or a postponement of the activity to a later date. If the merchant’s proposal does not suit you, you may demand a reimbursement, unless your contract has a “force majeure” clause that provides otherwise.
In the case of a contract for a course given in sequential classes, defined in the Consumer Protection Act as a “contract involving sequential performance” (language, driving, dance, sports courses), it is also best if you try to reach an agreement with the merchant. Some merchants may offer you to take the course online rather than in person or give you a credit, among other possibilities.
If the merchant’s proposal does not suit you, you can demand a reimbursement of the lessons you were unable to attend as a result of the COVID-19 situation. You may also cancel your contract and demand a reimbursement of the unused portion of the course. You will, however, have to pay a penalty if you cancel after the course has begun, as explained in the page titled Cancelling a Course Registration.
It should be noted, however, that some courses are not covered by the Act, such as those offered by municipal recreational services and those offered by an educational institution as part of its educational program. Check with your community centre or educational institution to see what options are available to you.
Last update : October 21, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.