Does the garage not want to return your car after the repair has been completed? This situation can happen, for example, if you refuse to pay a higher amount than what was initially agreed upon.

Cases when the garage cannot hold on to your car

The garage cannot hold on to your car:

  • if you were not provided with a written evaluation when the garage was obligated to do so;
  • f you paid the amount stated in the estimate, but the actual price for the work is higher than what you agreed upon. For example, the estimate stated that repairing the brakes of your car would cost $1,000. You then authorize an additional $200 to repair the car's cooling system. You pay $1,200, but the garage asks for $1,500.

Recourse

You paid the amount that was agreed upon, but the garage still refuses to return your car? You can:

  1. Pay the total amount under protest. A bill paid under protest means that you will contest the amount paid. You must write "under protest" on one of the following documents:

    • the cheque remitted to the garage;
    • the invoice;
    • the receipt provided with the use of a credit card (when a signature is required). 

  2. Send a formal notice to the garage to claim the amount you overpaid. See Formally notifying a merchant for further information.
  3. If the garage does not reimburse you, take your case to small claims court. See Taking a case to small claims court for further information.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.