Merchants are sometimes unable to respect the agreed-upon vehicle delivery date. They may tell you, for example, that there is a delay in the manufacturing of the model purchased.

Recourse in case of delivery delays

The law provides for recourse when a merchant is unable to respect the date on which they agreed to deliver a vehicle to you. But first, try to reach an agreement with the merchant. The Negotiating with a merchant page provides details on the procedure.

To help you assert your rights, various tools are available to you. You can first contact the Office to check whether you can use PARLe, a quick, free service provided entirely online, to try to settle your dispute with a merchant. The Negotiating with a merchant page can also guide you in the negotiation process.

If the negotiation fails, you can send a formal notice to the merchant. The Sending a formal notice page provides details on this subject.

If the merchant fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.