Regulations governing the renewal of Internet access service contracts have been in place since June 30, 2010.

Renewal clause

If you have signed a fixed length contract of more than 60 days (a 2 year contract, for example), the service provider cannot include a clause in the contract permitting automatic renewal for another fixed period of time.

The service provider may include a clause allowing for renewal on an open-ended basis.

End of the contract

If you do not wish to automatically renew your contract when it expires, be sure to inform the service provider in the prescribed time period, prior to the renewal date.

The service provider must inform you in writing of the end date of the contract at least two months in advance. This can be done by email or by letter. This rule does not apply to contracts of 60 days or less.

Filing a complaint

If your service provider has not respected the above regulations, you can contact the Office de la protection du consommateur to find out about your options for recourse and to file a complaint. See Contact us to find out how to reach us.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.